Full-Time
Eligibility Screening Services Representative
Posted on 7/25/2025
Community Health Systems
5,001-10,000 employees
Operates acute care hospitals nationwide
No salary listed
Fort Wayne, IN, USA
In Person
 Customer Experience & Support (1) |
|---|
- H.S. Diploma or GED required
- 1-2 years of customer service experience required, preferably in a call center or help desk environment required
- Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
- Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
- Excellent problem-solving and critical-thinking abilities.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Detail-oriented with a strong focus on accuracy and quality.
- Demonstrated ability to work independently and as part of a team.
- Strong interpersonal skills and the ability to build rapport with customers and colleagues.
- Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
- Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
- Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
- Provides triage support for common issues related to platforms, applications, and back-office processes.
- Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
- Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
- Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
- Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Associate Degree or some college coursework in a related field preferred
- Familiarity with CRM software and customer service tools preferred
Community Health Systems operates general acute care hospitals across 14 states, owning or leasing 71 facilities to deliver healthcare outside urban centers. Its main business is running hospital networks and providing medical and surgical services to patients, funded by payments from patients, insurers, and government programs like Medicare and Medicaid. The company also offers management services to its affiliates through a professional services corporation. Its workflow centers on developing and operating healthcare delivery systems, supporting a wide range of needs from emergency care to specialized treatments. The goal is to help people get well and live healthier by providing accessible non-urban and suburban hospital-based care while navigating a regulated, competitive US healthcare market.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Franklin, Tennessee
Founded
1985
Simplify's Take
What believers are saying
- Leverage improved to 6.6x by end-2025 from 7.4x, enabling refinancing flexibility.
- Divestiture proceeds of $1.1 billion in 2026 accelerate debt paydown trajectory.
- ASC expansion into higher-margin outpatient care drives per-admission revenue growth.
What critics are saying
- HCA Healthcare's suburban expansion erodes CHS volumes by 10-15% within 24 months.
- $10.156 billion debt triggers covenant breach if EBITDA declines further.
- Portfolio shrinkage to under 60 hospitals eliminates scale economies by end-2026.
What makes Community Health Systems unique
- Largest ASC operator in non-urban markets with Surgical Institute of Alabama acquisition.
- Same-store revenue growth of 3.1% outpaces portfolio divestiture headwinds.
- Outpatient services now represent 50.5% of net operating revenue, offsetting inpatient decline.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Vacation
Company News
Community Health Systems sells four Arkansas hospitals to Freeman Health System for $112 million. Thursday, Mar 5, 2026 4:47 pm ET 1min read Community Health Systems has agreed to sell four Arkansas hospitals, including Northwest Medical Center - Bentonville, Northwest Medical Center - Springdale, Northwest Medical Center - Willow Creek Women's Hospital, and Siloam Springs Regional Hospital, to Freeman Health System for $112 million. The transaction is expected to close in Q2 2026, subject to regulatory approvals. Leerink Partners acted as the Company's exclusive financial advisor for the transaction. Ask Aime: How will the sale of four Arkansas hospitals impact the hospital sector? Aime insights. Which firms and sectors stand to gain from embodied intelligence advancements? Among the Magnificent 7, which stock offers the best value to buy now? Which AI stocks have a consensus buy rating? How do employee numbers compare among Magnificent 7 over the past decade?
Thomas Cuisine and California's Community Health System nearly doubled café revenue over three years, growing from $6.8 million in FY22 to $12.1 million in FY25. Customer satisfaction improved alongside revenue, rising from 77.9% to 88.1% over the same period. The partnership, which began in 2020, focused on making quality food convenient for hospital staff, visitors and the surrounding community. Revenue growth stemmed from increased participation rather than price rises, with more people choosing to eat on campus instead of leaving for outside options. The programme also achieved 24% annual staff turnover in FY25, significantly below the foodservice industry average of 150%. Thomas Cuisine, founded in 1986, provides foodservice management to healthcare, corporate, education and senior living sectors across the United States.
Community Health Systems has attracted bullish sentiment from Wall Street following its fiscal Q4 2025 earnings release on 18 February. RBC Capital reiterated a Buy rating with a $5 price target, whilst Oppenheimer maintained its Buy rating with a $4 target. The hospital operator posted $3.11 billion in quarterly revenue, down 4.78% year-over-year and missing estimates by $31.33 million. However, GAAP EPS of $0.81 exceeded consensus by $0.83. Same-store revenue grew 2.1%, though inpatient admissions declined 0.3% and emergency visits fell 3.6%. For fiscal 2026, management expects revenue between $11.6 billion and $12 billion, with adjusted EBITDA projected at $1.34 billion to $1.49 billion. The company operates general acute care hospitals and outpatient services across the United States.
Community Health Systems reported fourth-quarter results in line with expectations, with adjusted EBITDA of $395 million and a 12.7% margin. Same-store net revenue increased 2.1% year-over-year, driven by a 2.4% rise in net revenue per adjusted admission. Kevin Hammons was appointed permanent CEO, succeeding his interim role. The company completed several divestitures in 2025, reducing leverage from 7.4 times at year-end 2024 to 6.6 times by year-end 2025. Full-year cash flows from operations reached $543 million. For 2026, CHS issued guidance projecting net revenue of $11.6 billion to $12 billion and adjusted EBITDA of $1.34 billion to $1.49 billion, below 2025 levels due to completed and pending divestitures. The Huntsville divestiture, expected to close in the second quarter, should generate $450 million in proceeds.
CHS appoints Kevin Hammons as CEO. Hammons has served as interim CEO of the hospital operator since October. Also on Wednesday, Jason Johnson, previously CHS' chief accounting officer, was appointed CFO. Community Health Systems has officially appointed ex-finance chief Kevin Hammons as its CEO effective immediately, the hospital operator said Wednesday. Hammons had served as interim chief executive since Oct. 1, after longtime CEO Tim Hingtgen stepped down at the end of September. Hammons was also added to CHS' board of directors. Meanwhile, Jason Johnson, who served as CHS' interim finance chief after Hammons' elevation to interim chief executive, was made permanent CFO. Hammons first joined CHS in 1997, and has helped the hospital operator oversee accounting, regulatory reporting, budgeting, corporate finance and investor relations during his tenure, according to a press release. Hammons first stepped was appointed CFO in January 2020. Before joining CHS, Hammons worked at professional service firm Ernst & Young, according to his LinkedIn. Johnson, who began working at CHS in 2012, was previously the company's chief accounting officer. He's also served as vice president and corporate controller at CHS. "Kevin and Jason both have a deep understanding of our company and the healthcare industry, unique perspectives that can accelerate growth and our strategic priorities, and they are both very highly regarded by their colleagues and industry peers," said Wayne Smith, the chairman of CHS' board of directors, in a statement. CHS owns or leases 69 hospitals across the country and operates over 1,000 sites of care. The hospital operator said during its third quarter earnings call that it would continue pursuing divestitures, a long-term goal for the company as it looks to deleverage its balance sheet. Although CHS' most recent revenue results were in-line with company expectations, the operator has struggled with sluggish volumes, which have dragged its earnings for multiple quarters.