Full-Time

RVP - Enterprise Sales

Sales, Multiple Teams

Posted on 8/29/2025

Narvar

Narvar

201-500 employees

SaaS platform for post-purchase customer experience

Compensation Overview

$200k - $215k/yr

+ Bonus + Equity

Remote in USA

Remote

Candidates must be based in the US.

Category
Sales & Account Management (1)
Requirements
  • 10+ years of enterprise SaaS sales experience with a strong record of success in new logo acquisition and expansion
  • 5+ years of sales leadership experience
  • Strong understanding of e-commerce and retail landscape
  • Background in high-growth, fast-paced start-up or scale-up environments
  • Proven success in challenger-style or consultative selling
  • High EQ, excellent coaching skills, and passion for building strong sales culture
  • Bachelor’s degree required
Responsibilities
  • Lead and mentor a team of Account Executives focused on the US region
  • Drive new business generation and expand strategic relationships with existing customers
  • Own the full customer lifecycle, including renewals and expansion, to ensure long-term retention and growth
  • Build and execute sales strategies to exceed regional revenue goals
  • Coach the team to develop and manage pipeline, forecast accurately, and close complex, multi-stakeholder deals
  • Collaborate cross-functionally with Client Services, Product, Marketing, and other teams to ensure customer success and commercial alignment
  • Represent Narvar at industry events, customer meetings, and thought leadership forums
  • Bring market insights, product feedback, and competitive intel back to internal teams to support continuous improvement
  • Play a critical role in regional sales planning, process optimization, and talent development

Narvar provides a SaaS platform for post-purchase customer experience that helps retailers and brands manage order tracking, proactive messaging, and easy returns. The product works by integrating with more than 300 carriers worldwide and offering over 50 pre-built integrations with various sales channels, enabling merchants to present clear delivery expectations, send automated updates, and streamline the returns process. Unlike many competitors, Narvar emphasizes a broad carrier and channel network, global reach (North America, Europe, and Asia Pacific), and a strong roster of well-known brands to deliver consistent, transparent post-purchase communication across regions. The primary goal is to improve customer loyalty and satisfaction by making post-purchase interactions predictable, informative, and convenient for shoppers.

Company Size

201-500

Company Stage

Series C

Total Funding

$64M

Headquarters

San Francisco, California

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Salesforce Commerce Cloud integration retains 40% return sales in 3 weeks.
  • Shopify dashboard cuts returns costs with precise exchanges insights.
  • Harish Mohan CRO and Jim Emerich CFO strengthen revenue scaling.

What critics are saying

  • Aftership erodes 50-70% market share in 6-12 months via AI tracking.
  • Salesforce Commerce Cloud v26 causes 40% client churn in 12-24 months.
  • Reshop shifts 25% returns volume from Alo Yoga in 3-6 months.

What makes Narvar unique

  • IRIS AI analyzes 74B interactions for predictive post-purchase intelligence.
  • PDX unifies personalization across 1,500 brands and 1,000 carriers.
  • Shield AI prevents fraud in returns and protects shipping packages.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Hybrid Work Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

3%

2 year growth

6%
PR Newswire
Mar 25th, 2025
Narvar Unveils Strategic Integrations And Platform Enhancements At Shoptalk 2025

LAS VEGAS, March 25, 2025 /PRNewswire/ -- SHOPTALK – At Shoptalk 2025, Narvar, the #1 platform for intelligent personalization "Beyond Buy," announced significant advancements designed to help retailers optimize operations, enhance customer loyalty, and drive sustainable growth.Seamless Post-Purchase Integration with Salesforce Commerce CloudNarvar has deepened its integration with Salesforce Commerce Cloud (SFCC) to deliver a frictionless post-purchase experience. Retailers can now offer even and uneven exchanges, allowing customers to pay or receive refunds for price differences when selecting new items. This functionality is compatible with most major payment processors, including Stripe, Adyen, and PayPal. With this enhancement, retailers can retain up to 40% of return sales while streamlining the exchange process, fully implemented in less than three weeks.Enhanced Returns and Exchanges Insights for Shopify RetailersNarvar has introduced a reimagined analytics dashboard for Shopify retailers that provides actionable insights into returns and exchanges. This enhancement improves data accuracy and usability, enabling retailers to refine their returns strategies, optimize logistics, and reduce costs. This upgrade helps retailers make data-driven decisions that improve both customer satisfaction and operational efficiency.Introducing PDX: A Unified Platform for Seamless PersonalizationNarvar also introduced PDX, a unified post-purchase experience platform that makes it easier for retailers to scale personalization and deliver a consistent, seamless user experience.Narvar Expands Post-Purchase Optimization with AI-Powered Returns Management, Fraud Prevention, and Shipping ProtectionIn a separate, major announcement today, Narvar introduced Shield, an AI-powered returns management and fraud prevention solution, and Shipping Protection, a new solution addressing lost, stolen, and damaged deliveries

CO/AI
Jan 9th, 2025
Narvar launches AI platform using data from 42 billion customer interactions to enhance retail experiences

Narvar launches AI platform using data from 42 billion customer interactions to enhance retail experiences.

Narvar
Jan 9th, 2025
Narvar Introduces IRIS: The AI Engine Powering the Future of Post-Purchase; Launches Narvar Assist as Its First IRIS-Powered Solution

SAN FRANCISCO - January 9, 2025 - Narvar, the #1 platform for intelligent personalization "beyond buy," today unveiled IRIS (Intelligent Retail Insights Service) and Narvar Assist, its first implementation.

FashionNetwork.com
Jan 7th, 2025
Narvar appoints Harish Mohan as chief revenue officer

Retail intelligence platform Narvar announced on Monday the appointment of Harish Mohan as president and chief revenue officer (CRO).

FashionNetwork.com
Oct 31st, 2024
Narvar names new CFO

Retail intelligence platform Narvar announced on Thursday the appointment of Jim Emerich to the role of chief financial officer, effective October 21.

INACTIVE