Application Support Specialist
Posted on 5/18/2023
Leeds, UK
Experience Level
Desired Skills
Google Cloud Platform
Microsoft Azure
  • APM Monitoring tools like Check M, Nagios, New Relic, Datadog, Pager Duty,, Conviva, Dynatrace
  • Experience with application Support for Web/ Mobile Cloud based Applications
  • Troubleshooting with; HTTP, Unix, Infrastructure, Web Applications (Apache, Node.js), Firewalls and load balancers
  • Supported Cloud-based platforms, ideally AWS, Cloud watch, ECS, Lambda and/or GCP, Azure, etc
  • Knowledge of KPIs that indicate performance and customer experience
  • Service management ticketing tools like Service Now
  • The ability to balance multiple concurrent activities when incident occur, to drive performance to ensure communication, escalation, triage and reporting are all done within minutes of key incidents occurring
  • Attention to detail to build, follow and update run-books, including deciding severities of our incidents and identifying customer impacts
  • A fair understanding of web technologies and distributed web applications using variety of languages like Node Js etc
  • Strong knowledge of OTT, devices, browsers, living room, mobile, web, CDNs, Platforms, Applications
  • Familiarity with basic ITIL
  • Familiarity with Jira / Confluence
  • Provide application support and act as first responder and carrying out level 1 triage to inbound customer incidents received to the DAZN support centre
  • Responsible for Incident Logging, providing business impact assessment, reporting, incident notifications and escalation to resolver teams in a quick and timely manner
  • Troubleshooting, providing 1st line fixes and escalating incidents as required, ensuring they are resolved within service level agreements or against agreed key performance indicators
  • Carrying out proactive and pre- live event and metadata monitoring checks on across our DAZN OTT product to ensure maximum possible uptime
  • Responsible for Level 1 monitoring (Business and Technical) and live event monitoring across the DAZN OTT platform and product using variety of tools
  • Being the point of contact for escalating issues when necessary
  • Mentoring and supporting colleagues on shift

1,001-5,000 employees

Live sports streaming service
Company Overview
DAZN's mission is to connect fans to the sports they love, their way. It’s that simple. DAZN is the leading global sports streaming service and it is fast becoming an indispensable part of sports fans’ lives as the world’s leading sport destination.
Company Core Values
  • Ambitious - everyone here wants to make a big impact at a personal, company and customer level.
  • Inventive - pushing boundaries, never settling, always restless, always wanting more for our customers.
  • Passionate - this means showing commitment and pride in what we do every day.
  • Brave - you need to get stuck in. Bring initiative but don’t be afraid of asking for help.
  • Supportive - we look out for each other and strive for inclusion and diversity in all we do.