Application Support Specialist

Posted on 5/18/2023

Locations

Leeds, UK

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Node.js

AWS

Confluence

Google Cloud Platform

JIRA

Linux/Unix

Microsoft Azure

Datadog

Requirements

APM Monitoring tools like Check M, Nagios, New Relic, Datadog, Pager Duty, Logz.io, Conviva, Dynatrace
Experience with application Support for Web/ Mobile Cloud based Applications
Troubleshooting with; HTTP, Unix, Infrastructure, Web Applications (Apache, Node.js), Firewalls and load balancers
Supported Cloud-based platforms, ideally AWS, Cloud watch, ECS, Lambda and/or GCP, Azure, etc
Knowledge of KPIs that indicate performance and customer experience
Service management ticketing tools like Service Now
The ability to balance multiple concurrent activities when incident occur, to drive performance to ensure communication, escalation, triage and reporting are all done within minutes of key incidents occurring
Attention to detail to build, follow and update run-books, including deciding severities of our incidents and identifying customer impacts
A fair understanding of web technologies and distributed web applications using variety of languages like Node Js etc
Strong knowledge of OTT, devices, browsers, living room, mobile, web, CDNs, Platforms, Applications
Familiarity with basic ITIL
Familiarity with Jira / Confluence

Responsibilities

Provide application support and act as first responder and carrying out level 1 triage to inbound customer incidents received to the DAZN support centre
Responsible for Incident Logging, providing business impact assessment, reporting, incident notifications and escalation to resolver teams in a quick and timely manner
Troubleshooting, providing 1st line fixes and escalating incidents as required, ensuring they are resolved within service level agreements or against agreed key performance indicators
Carrying out proactive and pre- live event and metadata monitoring checks on across our DAZN OTT product to ensure maximum possible uptime
Responsible for Level 1 monitoring (Business and Technical) and live event monitoring across the DAZN OTT platform and product using variety of tools
Being the point of contact for escalating issues when necessary
Mentoring and supporting colleagues on shift

DAZN is one of the fasting growing OTT companies in the world and stream over 40 different sports, from more than 300 different leagues, in over 200 countries.

How would you like to be part of our new 24x7 application support team who acts as a single point of contact technical monitoring, communication and triage team in a new state-of the art support centre focussed on incident prevention, impact analysis and lightening quick incident notifications? Not only this, but you’ll also get the chance to expand your skillset and work with our unique OTT product as well.

We’re a dynamic, evolving ‘live’ environment where things can be hectic at times but what a rewarding feeling it is when you are at the reins of transmitting seamless major sporting events across the globe!

As our new Application Support Specialist, you’ll have the opportunity to:

Provide application support and act as first responder and carrying out level 1 triage to inbound customer incidents received to the DAZN support centre.
Responsible for Incident Logging, providing business impact assessment, reporting, incident notifications and escalation to resolver teams in a quick and timely manner.
Troubleshooting, providing 1st line fixes and escalating incidents as required, ensuring they are resolved within service level agreements or against agreed key performance indicators.
Carrying out proactive and pre- live event and metadata monitoring checks on across our DAZN OTT product to ensure maximum possible uptime.
Responsible for Level 1 monitoring (Business and Technical) and live event monitoring across the DAZN OTT platform and product using variety of tools.
Being the point of contact for escalating issues when necessary.
Mentoring and supporting colleagues on shift

You’ll be set up for success if you have:

APM Monitoring tools like Check M, Nagios, New Relic, Datadog, Pager Duty, Logz.io, Conviva, Dynatrace,
Experience with application Support for Web/ Mobile Cloud based Applications
Troubleshooting with; HTTP, Unix, Infrastructure, Web Applications (Apache, Node.js), Firewalls and load balancers
Supported Cloud-based platforms, ideally AWS, Cloud watch, ECS, Lambda and/or GCP, Azure, etc
Knowledge of KPIs that indicate performance and customer experience
Service management ticketing tools like Service Now
The ability to balance multiple concurrent activities when incident occur, to drive performance to ensure communication, escalation, triage and reporting are all done within minutes of key incidents occurring
Attention to detail to build, follow and update run-books, including deciding severities of our incidents and identifying customer impacts
A fair understanding of web technologies and distributed web applications using variety of languages like Node Js etc

Even better if you have:

Strong knowledge of OTT, devices, browsers, living room, mobile, web, CDNs, Platforms, Applications
Familiarity with basic ITIL
Familiarity with Jira / Confluence

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team you’ll have the opportunity to make your mark and the power to make change happen. We’re doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We’re using world-class technology to transform sports and revolutionise the industry and we’re not going to stop.

If you’re ambitious, inventive, brave and supportive, then you’re the kind of person who’s going to enjoy life at DAZN.

We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: [email protected], [email protected], [email protected] and ParentZONE.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.

1,001-5,000 employees

Website

Live sports streaming service

Company Overview

DAZN's mission is to connect fans to the sports they love, their way. It’s that simple. DAZN is the leading global sports streaming service and it is fast becoming an indispensable part of sports fans’ lives as the world’s leading sport destination.

Company Core Values

Ambitious - everyone here wants to make a big impact at a personal, company and customer level.
Inventive - pushing boundaries, never settling, always restless, always wanting more for our customers.
Passionate - this means showing commitment and pride in what we do every day.
Brave - you need to get stuck in. Bring initiative but don’t be afraid of asking for help.
Supportive - we look out for each other and strive for inclusion and diversity in all we do.