Full-Time

Technical Service Technician

Confirmed live in the last 24 hours

Stanley Black & Decker

Stanley Black & Decker

10,001+ employees

Industrial & Manufacturing
Consumer Goods

Mid, Senior

Agawam, MA, USA + 2 more

More locations: Remote in USA | Hartford, CT, USA

This position is primarily remote but focuses on Western Massachusetts and Connecticut.

Category
Mechanical Maintenance and Reliability Engineering
Mechanical Engineering
Requirements
  • 2-5 years equipment maintenance and repair and/or hands on experience in a shop production environment or equivalent.
  • Bachelor's/Associate's Degree in a related field preferred.
  • Knowledge of hydraulic, electric, pneumatic, and mechanical systems is preferable.
  • Technical and mechanical ability to work with tools and machines.
  • Sales experience in industrial sales is preferred.
Responsibilities
  • Solve end-user problems through troubleshooting minor repairs, alignment and calibration of equipment, as well as product performance and trial test in order to achieve optimum product performance.
  • Coordinate with Territory Account Manager(s) to effectively manage your territory, develop target opportunities and agree upon service/maintenance requests for existing customers.
  • Utilize SFDC to collect and maintain data about product, machines, materials, end users and distribution, both Lenox and competitive accounts.
  • Keep updated on industry by attending trade shows and seminars and on innovative technology.
  • Maintain, calibrate and troubleshoot distributor welding equipment.
  • Motivate distributors and keep distributor sales personnel focused on technical services as important value-added service when selling.
  • Identify end-user application to provide most cost-effective product recommendation that will improve customer’s quality of process as it pertains to their sawing operation.
  • Coordinate and implement technical product and application solutions that extend value to our customers, consumers and sales representatives.
  • Learn, understand and apply all aspects of The Lenox Advantage, Site Survey Process and reporting tool. Convince customers of the value of LENOX products, running product trials against a competitor that may have a lower price. and convincing customers of the benefits of analyzing price vs. cost.
  • This position involves approximately 50% travel within territory.
Desired Qualifications
  • Bachelor's/Associate's Degree in a related field preferred.
  • Sales experience in industrial sales is preferred.
Stanley Black & Decker

Stanley Black & Decker

View

Company Stage

IPO

Total Funding

N/A

Headquarters

New Britain, Connecticut

Founded

1843

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for cordless tools as construction sites move towards electrification.
  • Partnership with WECS Renewables taps into the growing renewable energy sector.
  • DEWALT POWERSHIFT™ system recognized with multiple industry innovation awards.

What critics are saying

  • Rising raw material costs could impact profit margins.
  • Increased competition from emerging power tool brands in North America.
  • Trade tensions between the US and China may affect the supply chain.

What makes Stanley Black & Decker unique

  • DEWALT POWERSHIFT™ system offers a powerful alternative to traditional gas-powered equipment.
  • Partnership with Whisper Aero enhances product performance with WhisperDrive™ technology.
  • Acquisition of Cub Cadet expands portfolio in the lawn care sector.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend