Full-Time

Manager

EXL

EXL

10,001+ employees

Data analytics and AI-driven digital operations

No salary listed

Noida, Uttar Pradesh, India

In Person

Category
Finance & Banking (1)
Required Skills
Risk Management
Data Analysis
Requirements
  • Industry Experience: Banking Industry - Fraud Mitigation, Fraud Operations, Dispute management.
  • Experience: 8-13 years in Fraud Ops management / Fraud Mitigation/Dispute management.
  • Must have skills: Extensive knowledge in Fraud Mitigation, Fraud Operations, Dispute management.
  • Education: Bachelor’s degree in Business Administration, Finance, Criminal Justice, or a related field; a Master’s degree is preferred.
  • Experience: 5+ years of experience in fraud investigation, risk management, or a related area, with at least 2 years in a managerial role.
  • Skills: Strong analytical and problem-solving abilities.
  • Skills: Excellent communication and interpersonal skills.
  • Skills: Proficiency in data analysis tools and fraud detection software.
  • Knowledge: Knowledge of relevant laws and regulations governing fraud and disputes.
  • Attributes: High level of integrity and ethical standards.
  • Attributes: Ability to work under pressure and manage multiple priorities.
  • Attributes: Strong leadership and team-building skills.
Responsibilities
  • Serves as a Team Manager for Banking clients.
  • Supervise a team and leaders of Fraud/dispute investigators and analysts.
  • Develop and implement strategies to detect fraudulent activities.
  • Monitor transactions and analyze data to identify suspicious patterns.
  • Manage the dispute resolution process for transaction-related issues.
  • Ensure timely and accurate processing of chargebacks and disputes according to industry standards.
  • Lead investigations into allegations of fraud and irregularities.
  • Prepare detailed reports on findings from investigations.
  • Maintain accurate records of all cases and actions taken.
  • Provide training and support to staff on best practices in fraud detection and dispute management.
  • Establish and update internal policies and procedures related to fraud management.
  • Ensure compliance with legal and regulatory requirements.
  • Work closely with other departments (e.g., IT, Compliance, Customer Service) to enhance fraud prevention measures.
  • Communicate effectively with stakeholders regarding fraud trends and prevention strategies.
  • Define and track key performance indicators (KPIs) for fraud detection and dispute resolution efficiency.
  • Analyze data to assess the effectiveness of fraud prevention strategies and make recommendations for improvement.
  • Preparing weekly/monthly dashboard and reporting for Senior Leadership Team.
Desired Qualifications
  • Master’s degree is preferred.

EXL helps organizations transform operations using data analytics and AI-driven digital solutions. It serves Insurance, Healthcare, Analytics, and Emerging Business, delivering analytics, AI-powered operations, and change-management support. The company strengthens capabilities with data engineering and cloud enablement, including its Clairvoyant acquisition, to provide end-to-end analytics and AI services. Its goal is to help clients navigate digital transformation and grow by turning data into actionable business outcomes.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1999

Simplify Jobs

Simplify's Take

What believers are saying

  • Data and AI revenues surged 28% YoY to 60% of total in Q1 2026.
  • Google Cloud partnership expands AI solutions in healthcare and financial services since April 2026.
  • Healthcare segment grew fastest for four quarters through Q2 2025 on payer analytics.

What critics are saying

  • Accenture erodes insurance market share with lower-rate AI services in 12-24 months.
  • India Labour Codes dilute margins 100-200bps on 65,000 employee delivery centers.
  • Genpact undercuts EXLdata.ai by securing Zurich deals in insurance claims within 12-18 months.

What makes EXL unique

  • EXL Insurance LLM delivers 30% higher accuracy than generic models on claims tasks.
  • EXLerate.AI suite deploys 250+ prebuilt agents for insurance claims and underwriting.
  • Multi-agent UW Assist framework cuts underwriting cycle time by 30% using NVIDIA platform.

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Benefits

Health Insurance

Life Insurance

Income Protection Insurance

Private Healthcare

Pension

Professional Development Budget

Employee Stock Purchase Plan

Flexible Work Hours

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

4%

2 year growth

-4%
GlobeNewswire
Apr 2nd, 2026
EXL announces a strategic services collaboration with Google Cloud.

EXL announces a strategic services collaboration with Google Cloud. EXL's relationship with Google Cloud underscores EXL's strength as a differentiated outcome-led AI and cloud transformation partner. April 02, 2026 14:39 ET | Source: EXL NEW YORK, April 02, 2026 (GLOBE NEWSWIRE) - EXL [NASDAQ: EXLS], a global data and AI company, announced a strategic collaboration with Google Cloud to provide services that can accelerate AI-led transformation and drive business outcomes for clients. EXL will collaborate closely with Google Cloud to help clients scale enterprise AI, turn data into strategic assets, and drive cloud modernization across priority markets and industries. This effort will help accelerate EXL's Google Cloud practice by expanding capabilities across priority sales plays, supporting global expansion into new markets, and deepening co-innovation and go-to-market execution. Through this collaboration, EXL will expand its portfolio of Google Cloud-powered AI solutions to help organizations modernize and transform customer engagement and operational processes in financial services, healthcare and life sciences, and utilities and retail. "EXL's performance as a managed partner reflects the strength of pairing deep domain expertise with strong execution in data, analytics, AI and cloud transformation," said Erez Wohl, managing director, System Integration Partnerships, Google Cloud. "EXL has demonstrated capabilities across data, AI and customer experience. We look forward to deepening our collaboration as a global strategic services partner." EXL has developed advanced frameworks and accelerators that help organizations analyze, optimize and redesign customer interactions and business workflows. These capabilities enable clients to identify opportunities for AI adoption, streamline implementation and improve productivity through data-driven insights. EXL recently deployed an AI-enabled solution developed using this framework for a Fortune 500 healthcare client, which transformed complex benefit management workflows and automated key processes. The solution supports efficient, transparent and accurate processing of millions of claims while reducing manual effort and accruing significant cost savings to the client. EXL is currently delivering powerful AI transformation across clients in banking, utilities and healthcare. "This collaboration enables us to scale innovation faster, deepen our Google Cloud capabilities and deliver measurable business impact for our clients worldwide," said Vishal Chhibbar, executive vice president, chief growth officer and head of international growth markets at EXL. "EXL's collaboration with Google Cloud is helping clients reimagine their workflows by leveraging the transformative power of data and agentic AI." EXL's recognition was driven by its ability to demonstrate business value at scale, supported by more than 800 AI-technical specialists trained across Google Cloud's advanced AI solutions. The company also demonstrated strong momentum through marquee client wins, a robust customer experience pipeline, disciplined partner governance, and close alignment across executive, product and field teams. EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have approximately 65,000 employees spanning six continents. For more information, visit www.exlservice.com. Cautionary Statement Regarding Forward-Looking Statements This press release contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL's control. Forward-looking statements include information concerning EXL's possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as "may," "will," "should," "believe," "expect," "anticipate," "intend," "plan," "estimate" or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL's actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which include our ability to maintain and grow client demand, our ability to hire and retain sufficiently trained employees, and our ability to accurately estimate and/or manage costs, rising interest rates, rising inflation and recessionary economic trends, are discussed in more detail in EXL's filings with the Securities and Exchange Commission, including EXL's Annual Report on Form 10-K. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect EXL. EXL has no obligation to update any forward-looking statements after the date hereof, except as required by federal securities laws.

The News Courier
Mar 18th, 2026
Nitin Sahney to retire from EXL board of directors.

Nitin Sahney to retire from EXL board of directors. GlobeNewswire | EXL Today at 1:01pm PDT NEW YORK, March 18, 2026 (GLOBE NEWSWIRE) - EXL [NASDAQ: EXLS], a global data and AI company, today announced that Nitin Sahney has notified EXL's board of directors that he will not stand for re-election at EXL's 2026 annual meeting of stockholders and will serve out his current term on the board through the annual meeting in June 2026. "On behalf of EXL and its board of directors, we are grateful for the valuable contributions Nitin has made to the company," said Rohit Kapoor, chairman and chief executive officer. "Over the past ten years, Nitin has provided thoughtful counsel and deep healthcare expertise as EXL accelerated its evolution into a leading data and AI company. His steady leadership and strategic perspective have helped strengthen our governance and supported the creation of long-term stockholder value." Vikram Pandit, lead director of the board of EXL, said, "Nitin's leadership and guidance as a member of both the Nominating and Governance Committee, where he served as chair until 2025, and the Audit Committee have played an important role in enhancing the company's governance framework and supporting its ongoing evolution. We thank him for his wisdom, dedication and stewardship, and we wish Nitin and his family all the best in this next chapter." "It has been a privilege to serve on EXL's board," said Sahney. "I have valued working with my fellow directors and the leadership team as EXL advanced its data and AI strategy. With a strong foundation and talented teams, EXL is well positioned to continue delivering for clients and stockholders, and I look forward to following the company's continued success." About ExlService Holdings, Inc. EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare and life sciences, banking and capital markets, retail, communications and media, and energy and infrastructure, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have over 65,000 employees spanning six continents. For more information, visit www.exlservice.com. This is a paid placement. For further inquiries, please contact GlobeNewswire directly.

The Associated Press
Mar 11th, 2026
EXL launches agentic AI suite with 250+ agents to accelerate enterprise transformation by 30-50%

EXL, a global data and AI company, has launched new agentic AI solutions to help enterprises scale AI deployment across their operations. The portfolio includes enhancements to its EXLerate.ai platform with autonomous agent-building capabilities, EXLdecision.ai decision intelligence solution that accelerates analytical model development by 30–50%, and domain-specific workflow solutions such as EXL ClaimsAssist.ai for insurance claims management. The company's offerings are supported by more than 250 pre-built agents and accelerators, backed by 10 new US patents. EXL's approach addresses common enterprise challenges including siloed data environments, manual model development, and difficulties embedding AI into business workflows. The solutions integrate data readiness, agent development, governance and domain expertise, aiming to help organisations move from AI experimentation to measurable business impact. EXL has approximately 65,000 employees and serves clients across insurance, healthcare, banking and other sectors.

Connectweb Technologies, Inc.
Mar 10th, 2026
EXL Australia and New Zealand Announces "AI in Action" Virtual Event For 24 March 2026 - Accelerating Enterprise AI from Pilot To Impact

EXL Australia and New Zealand announces "AI in Action" Virtual event for 24 March 2026 - Accelerating enterprise AI from pilot to impact. Exlservice Holdings, Inc. SYDNEY, March 09, 2026 (GLOBE NEWSWIRE) - EXL, a global data and AI company, has announced the speaker lineup for the Australia and New Zealand edition of AI in Action 2026, its flagship virtual event series designed to help enterprises move beyond AI experimentation and scale AI for measurable business value. The Australia and New Zealand event will take place on 24March 2026, as part of EXL's global program spanning the Americas, EMEA and Asia Pacific. The event will feature senior leaders from global technology, financial services and AI innovation, including: * Rohit Kapoor, Chairman and Chief Executive Officer, EXL * Jon McNeill, former President, Tesla; former COO, Lyft; CEO and Co-Founder, DVx Ventures * Campbell Morrison, Chief Operating Officer, Latitude Financial Services * Olivier Debaillon, Head of AI (ANZ), Amazon Web Services * John Kim, Chief Data Officer, Zurich Financial Services * David Walker, fractional executive and former Chief Technology Officer, Westpac * Kirit Kundu, EM, Enterprise Architecture and Governance, IAG * Vishal Chhibbar, Executive Vice President, Chief Growth Officer and Head of International Growth Markets, EXL * Vilas Madan, APAC Growth Leader, EXL While most organisations are "doing AI," many remain stuck in pilot mode. Recent industry data shows that although 62% of businesses are experimenting with AI agents, fewer than one-third have successfully scaled AI across the enterprise. AI in Action 2026 - Australia and New Zealand will tackle the core barriers holding organisations back: * Workflows and processes not designed for the AI era * Data environments that hinder AI performance * Insights that fail to translate into action The global event is tailored for ANZ business leaders and professionals across industries seeking a practical roadmap to move beyond experimentation at the edges and towards embedding AI into core operations. The Australia and New Zealand keynote, "Accelerating Innovation and Opportunity with AI," will feature Rohit Kapoor, Chairman and Chief Executive Officer, EXL, alongside Jon McNeill, former President of Tesla, Inc., former COO of Lyft and current CEO of DVx Ventures. Together, they will explore how organisations can turn AI ambition into operational execution and sustained competitive advantage. Session highlights include: Drive Business Value with AI in the Workflow Featuring Campbell Morrison, Chief Operating Officer, Latitude Financial Services, Olivier Debaillon, Head of AI (ANZ), Amazon Web Services, and Vilas Madan, APAC Growth Leader, EXL, this session will unpack how to design AI-enabled workflows that drive tangible outcomes. Get Your Data House in Order Moderated by former CIO.com associate editor Jennifer O'Brien, the discussion will feature John Kim, Chief Data Officer at Zurich Financial Services, and fractional executive and former Westpac CTO David Walker, who will explore how organisations are leveraging AI to modernise data management and build AI-ready foundations. Making Agentic Ai Real for Enterprises EXL leaders will share how AI-enabled analytics is transforming enterprise decision-making and streamlining business intelligence across industries. "AI's true value is realised when it becomes embedded in how work gets done every day," said Rohit Kapoor. "AI in Action is about helping enterprises redesign workflows, govern AI responsibly and translate innovation into lasting business value." The virtual event will feature live demonstrations, practical case studies and executive insights from organisations that have successfully scaled AI across complex environments. Registration is now open. To learn more or secure a place at AI in Action 2026 - Australia and New Zealand, visit here. EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. Connectweb is headquartered in New York with Australian offices in Sydney and Melbourne and have approximately 65,000 employees spanning six continents. For more information, visit www.exlservice.com. MEDIA CONTACT: Rebecca Hyde Director of Media and Strategy [email protected] 0407 705 528

Yahoo Finance
Feb 25th, 2026
EXL beats Q4 with $542.6M revenue, guides 2026 to $2.3B as AI services hit 57% of total

ExlService reported fourth-quarter revenue of $542.6 million, up 12.7% year-over-year, and full-year 2025 revenue of $2.09 billion, up 13.6%. The company guided 2026 revenue to $2.275–$2.315 billion with adjusted earnings per share of $2.14–$2.19. Data and AI-led revenue grew 21% in the fourth quarter and now represents 57% of total revenue, driven by commercialisation of EXLdata.ai and enterprise client deployments. Adjusted operating margin reached 19.5%, up 10 basis points year-over-year. India's New Labour Codes created a one-time $10.3 million defined benefit liability and are expected to dilute adjusted earnings per share by approximately $0.02–$0.03. The board authorised a new $500 million share repurchase programme. The company generated $351 million in operating cash flow for the year.