Fuel Operations Associate
Posted on 8/10/2023
INACTIVE
TruckSmarter

11-50 employees

Trucking logistics software
Company Overview
Trucksmarter is on a mission to empower truck drivers’ lives. The company is building a one-stop shop for truck drivers and owner-operators. This means one place where drivers can start, grow, manage, and scale their businesses.
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Communications
Zendesk
CategoriesNew
Operations & Logistics
Customer Success & Support
Responsibilities
  • Providing outstanding customer service through a high-volume of interactions, maintaining poise and professionalism
  • Building new processes and testing their effectiveness
  • Empathizing with the user and being an advocate for user experience
  • Delivering excellent communications across the organization and to clients, both written business correspondence and verbal
  • A collaborative startup where you can make direct impact on the users, partners and the business
  • Working cross-functionally across teams to resolve issues and ensure the highest quality support experience
  • Diving into ambiguous problems. You have a natural curiosity to identity and solve problems and are able to translate these insights into your own actionable experiments and initiatives
  • Working cross-functionally with the team to build and iterate on new products, processes and initiatives - you enjoy going from 0 to 1
  • Learning about other parts of the business, supporting other initiatives as needed