About TruckSmarter
Logistics is one of the single largest industries in the world. Globally, logistics is an $8-$12 trillion dollar industry and in the US alone, ~$2 trillion, representing ~10% of GDP. A single percent of improvement drives profound change to every corner of the world --- from the cost of our goods, to the livelihoods of local communities, to even the impact on our environment. To reshape the industry, at TruckSmarter, our focus is first on truck drivers. Trucks move 71% of freight in America (~$800bn annually) & the trucking industry represents nearly 6% of the full-time jobs in the country. If you look around you, every item has sat on a truck at one point on its journey to you. However, despite the industry being one of the greatest levers of innovation throughout history, it is still deeply fragmented & structurally misaligned. Our mission is to fix that --- and we need your help.
The Role
This role is responsible for addressing the most pressing needs and concerns of our growing merchant and driver customer bases. You’ll be a part of our exciting, rapidly-growing team overseeing the core Load board, our first product, and Fuel, our most nascent product line. You will be responsible for building new processes and owning key operational initiatives across users and partners, and informing the product that will enable us to grow at scale. You will also be responsible for addressing time-sensitive issues, such as payment resolutions, account questions, driver issues, or troubleshooting with professionalism in a timely manner. We’re a lean team and, as such, this role will have a significant impact on company performance.
What Excites You
Providing outstanding customer service through a high-volume of interactions, maintaining poise and professionalism
Building new processes and testing their effectiveness
Empathizing with the user and being an advocate for user experience
Delivering excellent communications across the organization and to clients, both written business correspondence and verbal
A collaborative startup where you can make direct impact on the users, partners and the business
Working cross-functionally across teams to resolve issues and ensure the highest quality support experience
Diving into ambiguous problems. You have a natural curiosity to identity and solve problems and are able to translate these insights into your own actionable experiments and initiatives
Working cross-functionally with the team to build and iterate on new products, processes and initiatives – you enjoy going from 0 to 1
Learning about other parts of the business, supporting other initiatives as needed
What Excites Us
Operational instincts - you are an action-oriented individual with the ability to prioritize workload and manage multiple tasks and responsibilities in a fast-paced environment
Ownership mentality - you are able to handle a variety of requests in a professional and proactive manner; you own an issue through to resolution
Self-starter - you are a positive, team-oriented, organized, and upbeat individual with great time management skills and ability to prioritize tasks
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using TruckSmarter’s brand voice and tone
One (1) year of related experience and/or or equivalent combination of education and experience; Financial services and/or customer service experience preferred
Familiarity in tools (e.g. Google Suite) and/or systems (e.g. Zendesk) used to manage communications and internal workflows
At least a Bachelor’s degree (or equivalent) in a relevant field
