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Fuel Operations Associate
Posted on 8/10/2023
INACTIVE
TruckSmarter

51-200 employees

Trucking logistics software
Company Overview
Trucksmarter is on a mission to empower truck drivers’ lives. The company is building a one-stop shop for truck drivers and owner-operators. This means one place where drivers can start, grow, manage, and scale their businesses.
B2B

Company Stage

Series B

Total Funding

$44M

Founded

2021

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

39%

2 year growth

418%
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Communications
Zendesk
CategoriesNew
Operations & Logistics
Customer Success & Support
Responsibilities
  • Providing outstanding customer service through a high-volume of interactions, maintaining poise and professionalism
  • Building new processes and testing their effectiveness
  • Empathizing with the user and being an advocate for user experience
  • Delivering excellent communications across the organization and to clients, both written business correspondence and verbal
  • A collaborative startup where you can make direct impact on the users, partners and the business
  • Working cross-functionally across teams to resolve issues and ensure the highest quality support experience
  • Diving into ambiguous problems. You have a natural curiosity to identity and solve problems and are able to translate these insights into your own actionable experiments and initiatives
  • Working cross-functionally with the team to build and iterate on new products, processes and initiatives - you enjoy going from 0 to 1
  • Learning about other parts of the business, supporting other initiatives as needed