Full-Time

Customer Support Manager

Confirmed live in the last 24 hours

Nexamp

Nexamp

501-1,000 employees

Deploys and operates solar energy solutions

Energy

Senior

Chicago, IL, USA

Required Skills
Communications
Salesforce
Marketing
Requirements
  • 3+ years of managerial experience in a contact center environment
  • Proficiency in Salesforce reporting, workforce management, and telephony/IVR
  • Bachelor's degree in business, marketing, or equivalent work experience
  • Familiarity with contact center software tools and reporting systems
  • Experience in Account Management or Customer Success, particularly with business customers
  • Previous involvement in a consumer-facing organization, preferably in Solar, Utility, or Construction
  • Adaptability to a high-energy, fast-paced environment
  • Proficiency in Microsoft Office Suite
  • Commitment to Nexamp's mission and passion for solving climate crisis
  • Effective communication skills
  • Initiative to make improvements to current work, processes, products, and services
  • Analytical skills to identify root causes of problems and present solutions
  • Building strong relationships with customers and stakeholders
  • Eagerness to understand Nexamp's operations and apply knowledge to inform decisions
  • Experience in inspiring teams to excel and focus on team growth
Responsibilities
  • Oversee day-to-day operations of customer support department
  • Serve as customer advocate throughout the value chain
  • Coach and develop talent with a focus on professional growth
  • Drive business process transformation and continuous improvement initiatives
  • Integrate and analyze data to inform decision-making
  • Communicate effectively within the organization
  • Support development of new product offerings
  • Address ad hoc issues impacting customer experience

Nexamp is an ideal workplace for those passionate about sustainable energy, as it specializes in comprehensive solar energy solutions—spanning project development to operations. The company plays a significant role in simplifying solar energy deployment and making it financially viable for clients, showcasing its leadership in the renewable energy sector. This focus on complete lifecycle management of solar projects offers employees a unique opportunity to engage with all aspects of the industry, ensuring diverse and impactful work experiences.

Company Stage

Series B

Total Funding

$2.1B

Headquarters

Boston, Massachusetts

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

12%

2 year growth

34%