JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key Elements and Essential Tasks
- Gather and effectively communicate information from various sources on meetings and special events
- Validate meetings prior to approval Manage, maintain and issue required reports
- Dispatch and generate work orders as appropriate. Research required information using available resources
- Identify and escalate priority issues
- Identify areas of opportunity and utilize skill/knowledge to suggest improvements
- Route calls to appropriate resources
- Complete all assigned callbacks
- Monitor telephony queue time data to maximize productivity.
- Provide accurate, timely client work orders which result in highly satisfied customers
- Adhere to the business unit specified client-driven standards.
- Complete data entry using multiple work request applications
- Maintain individual productivity statistics/performance metrics
- Strong organizational and management skills
- Ability to multi-task and work both in a team and independently
- Ability to function effectively in a dynamic work environment
- Excellent interpersonal skills; strong emphasis on customer service
- Excellent business writing and verbal communications
- Strong analytical ability
- Detail-oriented
- Customer service focused
- Performance evaluation and customer service metrics
- Ad Hoc Training exercises to Test Teams on event response
- Organizational and leadership skills with a problem-solving ability
- Process Improvement and implementation
- Helps call agents with challenging customer service issues.
- Monitors team performance and provide tools if necessary.
- Determines call center operational strategies by evaluating team results and objectives.
- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
- Record readings and make adjustments where necessary to ensure proper operation of equipment
- Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials; maintain a clean and safe workplace
- Any and all other duties and tasks assigned.
Location:
On-site –Scottsdale, AZ
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
Accepting applications on an ongoing basis until candidate identified.
