Full-Time

Client Support Manager

Home Improvement

Posted on 4/9/2025

Goodleap

Goodleap

1,001-5,000 employees

Sustainable home solutions marketplace with payment technology

Compensation Overview

$21/hr

Mid

Bentonville, AR, USA

Category
Customer Experience & Support
Customer Support
Required Skills
Customer Service
Data Analysis
Connection
Connection
Connection
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Requirements
  • Ability to multitask
  • Work independently and collaboratively
  • Effectively interact with high profile partners
  • Superior organizational skills
  • Exceptional verbal and written skills
  • Excellent problem-solving abilities
  • Ability to work well under pressure and manage multiple priorities effectively
  • Flexibility to adapt to changing priorities and business needs
  • Time management
Responsibilities
  • Provide our customers with world-class customer service
  • Be a supportive and collaborative partner our installers can rely on
  • Communicating with installers regarding past, present and future projects
  • Strategically partner with installers on ways to improve the customer experience
  • Act as the primary point of contact for escalated client issues, ensuring timely resolutions
  • Help resolve any questions or concerns our existing customers may have
  • Develop a comprehensive knowledge of GoodLeap products and attributes
  • Effectively managing a pipeline of projects to completion
  • Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
  • Conducting monthly partner due diligence checks regarding Home Improvement Projects
  • Ability to analyze data and spot trends
  • Conduct collaborative investigations into possible fraudulent or suspicious activities
  • Provide timely and effective support to clients via email, phone, and chat
  • Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships
Desired Qualifications
  • Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.)

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to easily manage payments and financing options tailored to various budgets. This approach not only helps homeowners save money on upgrades but also promotes sustainability by facilitating access to green home solutions. GoodLeap distinguishes itself from competitors by partnering with over 18,000 professionals nationwide and by donating to sustainable energy projects through its GivePower initiative with every transaction. The company's goal is to make sustainable home upgrades accessible and affordable for everyone.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$2.4B

Headquarters

Roseville, California

Founded

2003

Simplify Jobs

Simplify's Take

What believers are saying

  • GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.
  • The company raised $800 million to expand in a $430-billion-per-year market.
  • Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

What critics are saying

  • Emerging fintech companies offering similar solutions could erode GoodLeap's market share.
  • Rising interest rates may reduce the affordability of GoodLeap's financing options.
  • Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

What makes Goodleap unique

  • GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.
  • The company partners with over 18,000 professionals nationwide for home improvement solutions.
  • GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

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Benefits

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 0%
PR Newswire
Jun 13th, 2024
GoodLeap Announces Closing of $311.6 Million Securitization Bringing the Company's Total to 20

/PRNewswire/ -- GoodLeap, LLC, America's leading digital marketplace for sustainable solutions, today announced the closing of GoodLeap Sustainable Home...

PR Newswire
Aug 31st, 2023
Goodleap Announces Closing Of $470 Million Securitization Bringing The Company'S Total To 18

The transaction is the third securitization backed by GoodLeap loans in 2023, totaling approximately $1.39 billion for the year.SAN FRANCISCO, Aug. 31, 2023 /PRNewswire/ -- GoodLeap, LLC, America's leading digital marketplace for sustainable solutions, today announced the closing of GoodLeap Sustainable Home Solutions Trust 2023-3, a securitization sponsored by Citigroup. The securitization is backed by approximately $470 million principal balance of residential solar and sustainable home improvement loans originated on the GoodLeap platform. The securitization received ratings from Fitch Ratings Agency and Kroll Bond Rating Agency. Joint bookrunners included Citigroup Global Markets, Inc., Goldman Sachs & Co. LLC, Bank of America Securities, Inc., Barclays Capital Inc., and ATLAS SP Securities.The latest securitization is the third in 2023 of GoodLeap loans

Canary Media
Oct 13th, 2021
Top home solar lender GoodLeap scores mammoth $800M investment

GoodLeap , the country’s top residential solar lender, has raised more than $800 million to boost its expansion into what it estimates is a $430-billion-per-year market in energy efficiency, electric appliances and other home sustainability investments. Investors in Wednesday’s round, which values the company at…

PR Newswire
Oct 13th, 2021
GoodLeap closes $800 million investment round led by MSD Partners along with BDT Capital Partners and Davidson Kempner Capital Management

/PRNewswire/ -- GoodLeap, America's number one digital marketplace for sustainable solutions, today announced an investment round of more than $800 million,...

Finsmes
Jan 27th, 2021
Loanpal Receives Over $800M in First Funding

Loanpal, a San Francisco, CA-based point-of-sale payment platform for sustainable home solutions, received more than $800m in its first external funding round. The round was led by NEA and WestCap Group, as well as Brookfield Asset Management, Riverstone Holdings and private investors. As part of the transaction, which closed in 2020, Scott Sandell, Managing General Partner at […]

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