Sr Account Manager to Sr Account Director

Key Responsibilities:

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Client & Account Management:
• Build and maintain strong client relationships through proactive and responsive service.
• Act as the primary contact for assigned accounts, ensuring client satisfaction and long-term partnership.
• Lead account planning, including strategy development, insights gathering, and identifying growth opportunities.
• Contribute to and/or lead proposal development and presentations for new business opportunities.
Project & Content Management:
• Manage day-to-day execution of medical communication projects, ensuring delivery on time, within budget, and to the highest quality standards.
• Oversee content development, including review, fact-checking, referencing, proofreading, and managing revisions with writers, translators, and physicians.
• Support or lead accreditation processes (CHE, CFPC, Royal College).
• Coordinate and manage timelines, budgets, and deliverables across multiple projects and stakeholders.
• Develop briefing documents, content templates, contact reports, and other client-facing materials.
Team Leadership & Collaboration:
• Supervise and mentor team members and/or freelance contributors, fostering collaboration and performance excellence.
• Provide training and guidance on internal processes, content standards, and client expectations.
• Collaborate closely with internal teams to ensure seamless execution and alignment with project objectives.
Financial & Business Development:
• Develop, track, and manage project budgets, reconciling accounts and addressing variances as needed.
• Maximize revenue recovery across accounts and ensure financial efficiency in project delivery.
• Identify and secure organic growth opportunities within existing accounts; support business development efforts with new clients and therapeutic areas.
• Contribute to the preparation and submission of grant proposals and funding requests.
Stakeholder & KOL Relations:
• Build and maintain strong professional relationships with healthcare providers, physicians, and key opinion leaders.
• Ensure effective engagement and communication with stakeholders across therapeutic areas.

Qualifications:

• Bachelor’s degree in life sciences, health sciences, or related field (advanced degree an asset).
• 6-10+ years of progressive client services/account management experience in medical communications, pharmaceutical, healthcare, or life sciences.
• Proven ability to manage multiple projects and stakeholders simultaneously.
• Strong understanding of pharmaceutical/healthcare industries, regulatory codes (e.g., Innovative Medicines Canada, PAAB), and accreditation processes.
• Excellent writing, editing, and communication skills with keen attention to detail.
• Demonstrated leadership, team management, and mentoring abilities.
• Strong proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Bilingual (French/English) is an asset.

What is Offered:

• A dynamic, collaborative, and purpose-driven environment.
• Exposure to innovative medical communications projects that make a real impact.
• Opportunities for growth, leadership, and learning at all levels.
• Flexibility through a hybrid work environment.