Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.
 

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong. 

PURPOSE OF THE JOB

The purpose of this job is to support Underwriters within the Service Center of Excellence through account management activities. This position exists to provide excellent customer service to the Company’s clients while ensuring that policies are processed accurately and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports the Underwriters through account management activities. 

• Directs account management activities.
• Ensures accuracy and organization of files.
• Gathers information for new business and renewal set up.
• Trains co-workers on computer systems and department procedures. 

Provides customer service to clients.

• Serves as the first point of contact for customer inquiries during the account life cycle.
• Handles correspondence for additional account information.
• Assists producers via email and phone calls. 

Provides administrative support to Underwriting staff.

• Handles agent and insured phone calls, faxes, and mail.
• Orders loss runs requested by agents and insureds and sends via fax, email, or mail.
• Prepares and mails claims kits and marketing materials requested by agents and insureds.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE

High school Diploma or GED required. Minimum 6 months – 1 year of related experience and/or training in underwriting required. Worker’s Compensation experience preferred. 

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

KNOWLEDGE AND SKILLS

Strong verbal communication skills, detail orientation, and a motivation to deliver to the customer. 

PHYSICAL REQUIREMENTS 

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT 

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?
•    Challenging work and the ability to make a difference
•    You will have a voice and feel a sense of belonging
•    We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
•    Bonus potential for all positions
•    Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
•    11 paid holidays throughout the calendar year
•    Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.