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Staff Inbound Product Manager
Public Sector
Confirmed live in the last 24 hours
San Jose, CA, USA
Experience Level
Desired Skills
UI/UX Design
  • Identify the problem - Research customer use cases to identify the problems to be solved and the capability and content that needs to be built in the vertical solution
  • Manage definition and delivery - Define the solution design by mapping foundation capabilities to the use cases and identifying gaps that need to be addressed for the vertical solution. Define clear epics and stories to translate the solution proposal to engineering and UX. Create content to enable cross functional teams on the verticalized capabilities and use cases
  • Balance strategy with execution - Maintain the roadmap for the vertical solution while maintaining a continuous backlog to get new features out the door
  • Product Managers at ServiceNow usually are obsessed about their products/domains, often geek out on technology and are catalysts for innovation
  • What you get to do in this role:
  • Translate product strategy into product capabilities and manage them from concept to delivery
  • Create compelling market validated use cases & lead ideation
  • Collaborate with researchers and designers on defining and testing innovative ideas
  • Validate product designs and prototypes with customers, enterprise stakeholders and prospects to co-innovate and test the requirements
  • Create storyboards and wireframes to effectively communicate functional specs to experience design and development teams
  • Create feature plans for each release, including acceptance criteria, use cases, etc
  • Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues
  • Prepare, maintain and evangelize the product roadmap for both short-term and long-term releases
  • Effectively work with Sales, Marketing, Services, Support for enablement to ensure successful release and customer adoption
  • Collaborate with the central pricing team and provide recommendations to the Pricing Committee on the product's pricing and packaging
  • Implement packaging definitions in the product and build necessary license and entitlement verifications
  • Engage with customers and partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities
  • 8+ years of Product Management building B2B and B2C enterprise products for a global customer base
  • Experience in one or more areas of CRM - sales, service, commerce
  • Deep knowledge of CRM data models applied across multiple industry verticals
  • Demonstrated experience in collaborating with multiple teams and facilitating brainstorming sessions to arrive at a solution
  • Technical aptitude to self-validate solution approaches, assess initial feasibility and drive discussions with architects and engineers
  • Experience working in and delivering product or services in an agile/lean environment
  • Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
  • Strong user experience/design sense, with a record of building great products
  • Experience in working directly with Customers, Sales, and Engineering, preferably in North America or Europe
  • Top-notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations
  • High energy, self-starter with an aptitude for learning new technologies

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.