Full-Time

Member Team Lead

Posted on 4/1/2025

Walmart

Walmart

10,001+ employees

Operates hypermarkets and e-commerce platforms

Compensation Overview

$20 - $28/hr

+ Premiums ranging from $0.35 to $3.00 per hour

Junior, Mid

Company Historically Provides H1B Sponsorship

Phoenix, AZ, USA

Primary location is 8340 W Mcdowell Rd, Phoenix, AZ 85037-4101, United States of America.

Category
Retail
Retail Services
Retail Store Management
Required Skills
Sales
Financial analysis
Marketing
Customer Service
Connection
Connection
Connection
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Requirements
  • 6 months retail experience including operating front-end equipment (for example, cash register)
  • 6 months customer service experience
  • Must be 18 years of age or older
Responsibilities
  • Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of Sam's Club products and services.
  • Provides and ensures member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; locating merchandise; providing guidance and support to members regarding self-service technology; assisting members with transactions utilizing registers or self-checkout area; and ensuring club pick up orders are filled.
  • Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
  • Completes accounting records, files, transactions, and other required documentation by following accounting office procedures; providing funds for proper register operation; creating and interpreting financial analysis reports; assisting with accounting-related investigations; preparing daily deposits; preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office; and maintaining confidentiality and accuracy of financial and personal information.
  • Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
  • Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
  • Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Desired Qualifications
  • Leading a front-end team
  • Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical stores with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability. Unlike many competitors, Walmart also offers financial services and health and wellness services, such as pharmacies and vision centers. The company's goal is to save people money and support communities, as demonstrated during the COVID-19 pandemic through vaccine administration and essential goods availability.

Company Size

10,001+

Company Stage

IPO

Headquarters

Bentonville, Arkansas

Founded

1962

Simplify Jobs

Simplify's Take

What believers are saying

  • Walmart's fintech startup, Hazel, offers innovative financial solutions to boost customer loyalty.
  • Focus on sustainability attracts environmentally conscious consumers with zero emissions goal by 2040.
  • 'Grow with US' program supports small American businesses, enhancing retail success.

What critics are saying

  • Increased competition from Costco in the bakery segment may impact market share.
  • Tesla's electric semi-trucks could pose operational challenges if technology falls short.
  • 'Store of the Future' initiative may face significant investment and integration challenges.

What makes Walmart unique

  • Walmart's AI-driven inventory systems enhance supply chain efficiency and reduce costs.
  • Partnership with Adobe integrates AI tools to improve customer experience on Walmart.com.
  • Collaboration with drone companies expands last-mile delivery capabilities for faster service.

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Benefits

PTO: Paid vacation, sick time, personal time and holiday time

10% discount on regularly priced general merchandise and fresh fruits and vegetables

6% 401(k) match to all employees, including hourly workers, after one year

Roth IRA available

Associate Stock Purchase Plan

maximum and eligible preventive care covered at 100%

Health reimbursement plans

Company News

NJBIZ
May 10th, 2025
Bausch + Lomb, Walmart partner for in-store eye care clinics

Eye health products company Bausch + Lomb is teaming up with Walmart to host eye care clinics at dozens of the retailer's stores nationwide.

Arkansas Online
May 10th, 2025
America's Car-Mart brings on new CFO

Vickie Judy, America's Car-Mart's longtime chief financial officer is now the company's chief accounting officer and Johnathan Collins, a former Walmart executive, will move into the CFO role, the company said Thursday.

Kentucky.com
May 5th, 2025
Walmart adds genius new bakery products to take on Costco

Walmart has introduced a new lineup of bakery items, which may be viewed as a competitive move against Costco.

Dijital Dedektiflik
May 2nd, 2025
Walmart plans to test Tesla's brand new electric semi

Walmart plans to test Tesla's brand new electric semi.

Financial Modeling Prep
May 1st, 2025
Walmart (NYSE:WMT) Upgraded by Oppenheimer to "Outperform"

Recently, Walmart opened a new Supercenter in Cypress, Texas, marking its first new store in four years.

INACTIVE