Full-Time

Customer Advocate I

Posted on 1/10/2025

HCSC

HCSC

Health insurance provider in multiple states

Financial Services
Healthcare

Compensation Overview

$17.75 - $27.83Hourly

+ Annual Incentive Bonus

Entry, Junior

No H1B Sponsorship

Springfield, IL, USA

Category
Customer Success & Support

You match the following HCSC's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High school diploma OR GED.
  • 6 months customer service experience OR 6 months experience in an office environment.
  • Data entry and/or typing experience.
  • Interpersonal, verbal and written communication skills.
  • Analytical and organizational skills and independent decision making skills.
  • Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
Responsibilities
  • Assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
  • Conduct research.
  • Spend approximately 85% of the scheduled time on the phone according to business need.
Desired Qualifications
  • 9 months customer service experience.
  • Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
  • Knowledge of medical terminology and anatomy.
  • Proven ability to learn quickly and adapt to change.
  • Referral preference given to applicants able to take and meet testing criteria.

HCSC provides health insurance services across five states: Illinois, Montana, New Mexico, Oklahoma, and Texas. The company offers a variety of health insurance plans designed for individuals, families, and businesses, ensuring that different healthcare needs are met. HCSC's plans work by collecting premiums from members, which then fund the healthcare services covered under these plans. What sets HCSC apart from other health insurance providers is its strong focus on health and wellness programs aimed at reducing overall healthcare costs and improving the health outcomes of its members. The goal of HCSC is to be a reliable partner in health, promoting quality care and supporting individuals in leading healthier lives.

Company Size

N/A

Company Stage

N/A

Total Funding

$511.7M

Headquarters

Chicago, Illinois

Founded

1936

Simplify Jobs

Simplify's Take

What believers are saying

  • HCSC's acquisition of Cigna's Medicare businesses expands its reach in the growing Medicare market.
  • The new Houston office will create job opportunities and drive local economic growth.
  • HCSC's investment in Solera Health supports digital health access and cost reduction initiatives.

What critics are saying

  • Increased competition from digital health platforms like Solera Health may lead to market cannibalization.
  • The acquisition of Cigna's Medicare businesses may expose HCSC to regulatory scrutiny and integration challenges.
  • Opening a new office in Houston may strain resources and divert focus from other initiatives.

What makes HCSC unique

  • HCSC's nearly century-long experience establishes it as a trusted health insurance provider.
  • The company invests in health and wellness programs to improve member outcomes.
  • HCSC's community-first engagement model values local relationships and enhances member satisfaction.

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Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Parental Leave

Disability Insurance

Supplemental Life Insurance

Employee Assistance Program

Tuition Reimbursement

Professional Development Budget

Company News

Benzinga
Jan 14th, 2025
Solera Health Secures $40M for Expansion

Solera Health announced $40 million in new funding co-led by Health Care Service Corporation, Adams Street, Cobalt Ventures, and Horizon Mutual Holdings. The funding will expand Solera's HALO platform, including the HALO Cloud, to enhance digital health access and integration. John Santelli, former UHG CIO, becomes CEO. The investment supports Solera's mission to improve healthcare access and reduce costs. Recent achievements include product expansions and a strategic partnership with Aon.

HCSC
Nov 25th, 2024
Newsroom | News Releases

New Mexico is the third state where HCSC has launched the expanded Maternal and Infant Health Initiative.

HCSC
Aug 30th, 2024
Newsroom | Company News

Gen Z names HCSC a top company to work for.

PR Newswire
May 15th, 2024
Health Care Service Corporation Is Expanding In Texas

New Houston Office to Open in 2025CHICAGO, May 15, 2024 /PRNewswire/ -- Health Care Service Corporation is advancing its strategy to expand into neighborhoods where it can benefit from the skilled workforce in those communities and drive economic growth. The company has leased a 132,000 sq ft office building in Southwest Houston, Texas and will be creating opportunities to offer jobs in the local community.Health Care Service Corporation Is Expanding in Texas: New Houston Office to Open in 2025 Post this"We take a broad view of what it means to be healthy. Our commitment to expanding access to whole person health with compassion and innovation means that we consider the economic impact we make in our communities," said Opella Ernest, M.D., President, HCSC Markets. "As we grow our business, we are making intentional investments to create job opportunities that can benefit local residents and empower them to reinvest in the areas where they live."The new Houston location is at 8101 W. Sam Houston Parkway South. Buildout is expected to be completed as soon as January 2025.The new Houston site will be HCSC's latest expansion creating opportunities for individuals and businesses in the communities it serves

HCSC
Jan 31st, 2024
Newsroom | Community Health

In 2023, HCSC collaborated with Feeding America to launch the Good Jobs Challenge to address root causes of hunger by advancing strategies to ensure every community and each person within it has what they need to thrive.

PR Newswire
Jan 31st, 2024
Hcsc Agrees To Acquire Medicare Businesses And Careallies From Cigna

Would expand company's capabilities and reach in growing Medicare marketCHICAGO, Jan. 31, 2024 /PRNewswire/ -- HCSC has signed a definitive agreement with The Cigna Group to acquire its Medicare Advantage, Medicare Supplemental Benefits, Medicare Part D and CareAllies businesses. The acquisition will benefit HCSC's current and future members by enhancing the company's capabilities and reach, particularly in the growing Medicare segment."At HCSC, we have a long history of making it possible for people to achieve their best health, and we continue to drive innovations and improvements in health care," said Maurice Smith, HCSC's CEO, President and Vice Chair. "The acquisition will bring many opportunities to HCSC and its members – including a wider range of product offerings, robust clinical programs and a larger geographic reach. It builds on our commitment to expand access to quality, affordable care for people in all phases of their lives. We look forward to welcoming new members who will benefit from our proven community-first member and provider engagement model that values local relationships

HCSC
Jan 25th, 2024
HCSC Enhances Cancer Care Offerings for Members

HCSC began offering a new Cancer Services and Support program to self-funded employers on Jan. 1.

Healthcare Dive
Jan 4th, 2024
Cigna, HCSC near deal on Medicare Advantage business: WSJ

Cigna is in exclusive talks to sell its Medicare Advantage business to Chicago-based Health Care Service Corp. for between $3 billion and $4 billion, The Wall Street Journal reported on Wednesday.

The Wall Street Journal
Jan 3rd, 2024
Cigna Nears Deal to Offload Medicare Business

Cigna, which has been running an auction for the business, known as Medicare Advantage, is now in exclusive talks to sell it to Health Care Service Corp. for between $3 billion and $4 billion, according to people familiar with the matter.

HCSC
Dec 4th, 2023
HCSC CEO Maurice Smith Recognized as One of Health Care's 'Most Influential'

Health Care Service Corporation President, CEO and Vice Chair Maurice Smith was again recognized as one of the 100 Most Influential People in Healthcare by Modern Healthcare.

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