Clinic Team Supervisor

Essential Functions

• Staff Responsibilities
• Responsible for staff management in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; development and coaching of employees.
• Identify and manage staffing requirements including action plans to adjust staff accordingly.
• Track and assess the performance of direct reports; set specific achievable and relevant performance objectives.
• Review and monitor established clinic performance metrics.
• Ensure high quality clinical standards.
• Ensure high quality training by identifying training needs and providing actual training.
• Monitor staff attendance as required by site.
• Attend department and/or team meetings.
• Ability to work in required work environment, including but not limited to working in a clinical/ laboratory environment with exposure to biological/ biohazardous materials and second hand smoke from combustible cigarettes and vapors from electronic cigarettes.    


• Conduct Responsibilities 
• Perform conduct events
• Responsibility for collection and follow-up of data query reports and ensure staff completes queries prior to shift end.
• Perform process audits and report observations to CCM.
• Communicate study specific issues/work to CCS and/or Study Manager.
• Complete CCO shift report as assigned and email to appropriate staff.
• Monitor events required on each shift and ensure on-time performance.
• Respond to pages and ensure required action is taken on a timely basis.
• Review shift data and perform QC checks.
• Ensure clinic equipment is operating properly.
• Ensure that clinic areas are clean, properly set-up and organized.
• Responsibility for ensuring accurate OTL timesheet entry by reviewing and approving of  timesheets on a weekly basis.
• Achieve Certified Trainer status within 1 year of entering role.

Knowledge / Skills / Education / Licenses

• Bachelor’s degree in a related field preferred.
• Associate’s degree or equivalent education and/or experience required.
• Excellent written and oral communication skills.
• Ability to handle and organize multiple priorities.
• 1-2 years of leadership or supervisory experience preferred.
• *Equivalent education and experience will be considered.