Non Customer Service Healthcare General Manager-BPS

Job Responsibilities: 

• Manage and lead a team of 300+ members with a direct span of control of 3 – 6 leads / managers. 

• Oversee account management and revenue generation activities. 

• Ensure SLA maintenance and quality assurance across operations. 

• Develop and implement strategic planning initiatives. 

• Handle crisis management and problem-solving activities. 

• Collaborate with senior management to align operations with business goals. 

• Monitor and analyze performance metrics to drive improvements. 

• Foster a positive work environment and team culture. 

Criteria: 

• 15 – 20 years’ experience, managing a team size of 300+. 

• Graduate from recognized/full time college. 

• Work experience in a US Healthcare Eligibility/Enrollment program apart from Claims experience. 

• Minimum 3 years of experience as a Sr. Operations Manager in healthcare processes. 

• Exposure to Six Sigma/Lean preferably with YB/GB certification. 

• Proven track record in account management, process/SLA management and revenue 

Desired 

• Strategic planning and crisis management skills. 

• Quality management.