Head of Product

Cash App’s top strategic business priority is trust. Building deep trust with our customers allows us to deepen our financial relationship with them, introduce them to new products, increase our share of wallet for each service, and expand our customer base. 

As the Product Lead for the Identity & Controls team, you’ll own some of the most critical components of the Cash App experience—customer identity verification, account restrictions, and transaction limits. These core services are the foundation of customer trust and access, directly enabling every product Cash App offers. You’ll lead the charge in evolving both the user-facing experience and the underlying platform infrastructure, ensuring they are seamless, secure, and scalable. This is a high-impact, high-visibility role that blends product craftsmanship with strategic leadership. You’ll optimize and scale existing features through customer research, data analysis, experimentation, and rigorous validation—while also imagining and delivering net-new innovations that expand access to the financial system for millions of customers around the world. You'll define and drive the team’s vision, long-term strategy, roadmap, and measurable impact, leading bold initiatives from concept to launch that set the standard for how we build trust at scale.

In this role you will:

• Own the full product lifecycle—from ideation and strategy to design, implementation, and iteration—for experiences and infrastructure that deepen customer trust
• Lead a full stack development team (engineers, designers, researchers, data scientists) to ship innovative and incredible experiences at scale
• Directly manage four product managers, fostering growth, alignment, and a culture of excellence.
• Drive product strategy through customer insights, opportunity sizing, and rigorous prioritization—delivering the highest-impact solutions for our customers and business.
• Structure and improve our team’s processes to enhance execution velocity, making tactical tradeoffs between business priorities and resources
• Drive effective cross-functional partnership, constantly inspiring and influencing colleagues in legal, compliance, support, machine learning, and other product areas to deliver on goals and maximize impact
• Define the framework and metrics to measure the impact of the team; deeply understand the core drivers and monitor progress
• Manage the roadmap to deliver on this strategy, balancing short term goals with long term vision.
• Develop the strategy for internal tools, shared systems, and processes that govern all of Cash App’s customer engagement. 
• Work with cross functional team members distributed across the four US times zones and Melbourne, Australia 

You have:

• 12+ years of product management experience with a strong familiarity of platform engineering infrastructure and a proven track record of delivering outstanding products at scale
• Outstanding leadership skills; the ability to inspire team members and drive collaborative decision-making across geographically dispersed cross-functional teams 
• Incredible business sense and a high degree of comfort with ambiguity, and a knack for quickly ramping on new skills and functions. You excel in a fast-paced, dynamic environment
• Exceptional prioritization and cross-functional stakeholder management, particularly influencing compliance/legal and external partners in a highly regulated industry 
• Excellent oral and written communication and narrative storytelling skills. You can frame and distill complex information appropriately for different audiences and are comfortable regularly presenting to and guiding Cash App’s most senior leaders.
• An analytical mindset with the ability to distill and communicate complicated data to make decisions, determine roadmap prioritization, and understand and communicate customer and business impact 
• Exceptional team management and organizational skills. You’ve built and scaled cross-functional teams and processes.
• A hunger to tackle complicated and impactful customer and business problems

Highly preferred:

• Experience in the fintech industry, ideally in the identity and controls space with demonstrated knowledge of industry best practices