Full-Time

Assistant Manager

Lush Cosmetics

Lush Cosmetics

1,001-5,000 employees

Personal Care Product Manufacturing

Consumer Goods

$21.32hourly

50% discount off all products, unconventional retail structure, opportunities for growth within the company

Junior, Mid, Senior

Appleton, WI, USA

Required Skills
Sales
Communications
Customer Service
Excel/Numbers/Sheets
Requirements
  • 1-3 years managing or supervising in a retail environment
  • Excellent listening and communication skills
  • Excellent analytical, critical thinking and troubleshooting skills
  • Excellent organization and time management skills
  • Strong customer service, supervisory and sales skills
  • Knowledge and interest in skincare, natural beauty and ethical business
  • Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
  • Experience with consultation-based customer service models
  • Ability to develop and train staff through positive coaching and feedback
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required
  • Basic HR skills in hiring, scheduling, training, and performance management
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French or other languages
Responsibilities
  • Collaborate with team on plans to exceed daily sales goals
  • Ensure a unique and inclusive customer experience
  • Educate customers and staff on brand values
  • Increase product knowledge through constant learning
  • Demonstrate strong business acumen and understanding of metrics, budgets, and reports
  • Support team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them
  • Own your own development, assess performance, seek feedback and resources, and support the growth of your team
  • Engage your team at every level of your business to ensure they are inspired, motivated, and building strong peer and customer relationships
  • Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire, and succession plan
  • Collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices
  • Support your manager to keep your shop compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication
  • Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget
  • Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales
  • Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1994

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

14%