Windows Desktop Support Tech

Overview

Job Title:                          Windows Desktop Support Tech                         

Location:                          Arnold AFB, TN

Job Family Code:             M – Client Technical Support & Training

Function/Branch:            Information Systems & Technology/Infrastructure

Directorate:                     Engineering & Tech Support

Position Type:                  Regular, Full-Time                                    

Pay Type:                         Exempt

Grade :                              L06

Salary Range or Starting Hourly Rate: $55,000 - $69,100 / year

****Current U.S. Citizenship is required****

****Remote work is NOT availabe for this position.  The employee is expected to work on-site at our Arnold AFB Location.****

Overview

Beyond New Horizons, LLC (BNH) has an exciting opportunity for a Windows Desktop Support Tech, supporting TOS II, at Arnold Air Force Base, TN. As a Windows Desktop Support Tech, you will be working as a member of an integrated team responsible for support and maintenance of Desktops and Peripherals for the United States Air Force Test Operations and Sustainment efforts.

Open to internal and external candidates. The selected candidate for this requisition may be required to occasionally (e.g. application upgrades) work outside normal business hours.

Job Summary

Beyond New Horizons, LLC (BNH) is the team selected by the U.S. Air Force to conduct Test and Operations Sustainment at the Arnold Engineering Development Complex (AEDC) at Arnold Air Force Base in Tennessee.  AEDC operates more than 55 aerodynamic and propulsion wind tunnels, rocket and turbine engine test cells, space environmental chambers, arc heaters, ballistic ranges and other specialized units located in six states. Many of the complex's test units have capabilities unmatched elsewhere in the United States; some are unique in the world. AEDC is one of three installations which are part of the Air Force Test Center (AFTC), one of six subordinate commands of the Air Force Materiel Command organization, and an important national resource.

AEDC’s mission is to conduct developmental tests and evaluations for the Nation through modeling, simulation, and ground and flight test.  Execution of the mission requires a large team of highly qualified and dedicated professionals from multiple technical disciplines to effectively accomplish the objectives of our test customers.

BNH currently has an exciting career opportunity available for a Windows Desktop Support Tech to join our team at Arnold Air Force Base in Tennessee.

Job Duties:

• Provide desktop hardware and software support for end-users.
• Image and deploy Windows 11 client computers to areas across the Base.
• Maintain working knowledge of equipment hardware, software and/or networks and participate in the review of new technologies.
• Install and configure desktops, laptops, printers, etc...
• Provide technical support and assistance to end-users and resolve any issues that arise.
• Analyze and resolve hardware, software, or network issues.
• Configure and maintain Office 365 environment and ensure smooth operation.
• Monitor and resolve Helpdesk tickets.
• Implement and manage vulnerability patches to ensure system security.
• System security configuration, hardening, patching, and monitoring, including implementing Security Technical Implementation Guides (STIGs) and other DoD security policies.
• Ensure Cybersecurity requirements are consistently documented, maintained, evaluated and compliant for Air Force IT system networks including components of systems.
• Work with the Information System Security Manager (ISSM) to ensure compliance with information assurance regulations and best practices.
• Provide training to users for the use of hardware, software, and/or peripherals.
• Support the use of common work processes and procedures within assigned function across the TOS contract.
• Availability outside of working hours to remediate critical issues with IT Infrastructure as required.
• Other duties as assigned by supervisor.

Basic Qualifications:

• Bachelor’s degree in Information Technology or any equivalent combination of education and experience.
• Must currently possess or commit to obtain any requisite certifications required for assuming administrative role in accordance with DoD 8140 within 6 months of hiring date.
• Must be able to obtain and maintain a Security Clearance and access to the AEDC local area network.
• Current US Citizenship required.

Preferred Qualifications

• CompTIA Security+ Certification.
• CompTIA A+ certification.
• Experience in performing desktop hardware and software setup and configuration.
• Experience with the following applications and hardware; MS Office 365, MS Visio, Windows 11, creating and managing gold image etc...
• Strong analytical and problem-solving abilities.
• Ability to communicate effectively at all organizational levels.
• Strong customer service skills and a can-do attitude
• Ability to effectively manage multiple priorities.
• Strong problem solving and end-user support skills.
• Skilled in oral and written communication.
• Client and server patch management.
• Skilled at building and maintaining peer and customer relationships.

What We Offer

• Competitive salaries
• Continuing education assistance
• Multiple healthcare benefits packages
• 401K with employer matching
• Paid time off (PTO) along with a federally recognized holiday schedule

Who We Are

Beyond New Horizons (BNH) is a fully populated joint venture of Astrion and Fluor Federal Services, Inc. formed to provide unmatched Test Operations and Sustainment services for the Arnold Engineering and Development Complex.  We chose our name to serve as an enduring reminder of our commitment to AEDC’s rich aerospace research and development legacy anchored in AEDC’s Towards New Horizons founding study and the unprecedented opportunities to greatly expand AEDC’s capabilities and capacity Beyond those existing today. Leveraging the capabilities of our parent companies, BNH specializes in testing and evaluation for military and space systems combined with proven capability in large-scale Government program management, integration, engineering, and construction services for specialized and technically advanced high-hazard facilities.

Join our Team!

BNH is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, veteran status, and any other grounds for discrimination prohibited by applicable law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.