Full-Time

Business System Adoption Specialist

Icon

Icon

10,001+ employees

Global drug and device development services

No salary listed

Company Does Not Provide H1B Sponsorship

Ambler, PA, USA

In Person

Category
Training
Required Skills
Product Management

People at Icon

People at Icon who can refer or advise you

Requirements
  • 4+ years of experience in business analysis, stakeholder engagement, change management
  • Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results
  • Ability to navigate complex challenge with a solution-oriented mindset
  • Experience with communication and presentation to cross-functional audiences
  • Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities
Responsibilities
  • Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership
  • Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials
  • Support clinical systems BSO and change management functions by contributing to process development, training, and change management
  • Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities
  • Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications
  • Support system readiness analyses for the enablement of new capabilities
  • Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities
  • Collaborate with system owners and stakeholders to resolve issues promptly and accurately
  • Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption
  • Responsible to supporting the education and awareness of available support resources for the end users
Desired Qualifications
  • 3+ years of experience in the life sciences preferred, with experience in clinical trial management/operations preferred
  • Bachelor’s Degree or international equivalent preferred, advanced degree preferred
  • Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus

Provides consulting, development, and commercialization services for drugs and medical devices through a global network to help clients accelerate development and bring products to market. A global team of experts in 53 countries offers end-to-end support across strategy, development, regulatory, manufacturing, and market access to reduce time to market, lower costs, and improve quality. The company differentiates itself with its large global presence, clear focus on speed and cost, and extensive experience across therapeutic areas. Its goal is to help clients accelerate the development of life-saving drugs and devices by delivering high-quality information, solutions, and performance.

Company Size

10,001+

Company Stage

IPO

Headquarters

Ireland

Founded

1990

People at Icon

People at Icon who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Gross bookings rose 22% YoY to $3.3B in Q1 2026, signaling strong underlying demand and recovery momentum.
  • Board refresh added financial experts Kevin Egan and Jeff Elliott, while $750M buyback aims to rebuild investor confidence.
  • Analysts project organic revenue growth return in 2027 as ICON recovers from 2023–2024 revenue overstatement issues.

What critics are saying

  • Persistent investor distrust and capital access erosion due to unresolved accounting scandal fallout over 6–12 months with high impact.
  • Loss of Big Pharma contracts from perceived control weaknesses and reputational damage over 9–15 months with high impact.
  • Margin compression and revenue decline from canceled trials and reduced win rates post-scandal over 6–12 months with high impact.

What makes Icon unique

  • ICON scales Orbis agentic AI via Microsoft 365 Copilot deployment to digitize protocols and detect risks in real time.
  • ICON's connected site network with Advarra integrates CTMS and eSource systems to reduce administrative burden and accelerate startup.
  • ICON expands early-phase oncology capabilities with new San Antonio facility and satellite clinics in Houston and Kansas.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Paid Vacation

401(k) Retirement Plan

Mental Health Support

Life Insurance

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

31%

1 year growth

31%

2 year growth

31%
Resonate Group
Mar 24th, 2026
Icon, Advarra partnership aims to optimize trials, expand access.

Icon, Advarra partnership aims to optimize trials, expand access. * March 24, 2026 Clinical research organization Icon has entered into a partnership with research technology company Advarra to launch a network of connected sites for clinical trials. Fields (*) Mark are Required

Business Wire
Mar 24th, 2026
ICON and Advarra launch connected site network to streamline clinical trials

ICON plc and Advarra have partnered to introduce a "research-ready" connected site network model for clinical trials. The partnership integrates ICON's global clinical trial solutions with Advarra's site systems, already used by over 50,000 investigators worldwide, including researchers at 90 of the top 125 academic medical centres. The collaboration will create a shared operating environment that reduces administrative burden, accelerates study startup and increases clinical trial participation. Advarra will provide operational intelligence through its Braid AI platform to help ICON optimise protocol design and improve site identification. The companies plan to equip emerging and research-naïve sites with Advarra's technology, enabling broader geographic diversity in clinical trials. Last year, Advarra's systems managed over $4 billion in trial invoice value and three million patient visits.

Contract Pharma
Mar 24th, 2026
ICON, Advarra partner on connected site network model.

ICON, Advarra partner on connected site network model. Partnership will integrate ICON's global clinical trial services with Advarra's site CTMSs, eISF, and eSource systems. March 24, 2026 Managing Editor, Contract Pharma ICON plc, a clinical research organization, and Advarra, a provider of connected, intelligence-powered research technology, have entered a partnership agreement to introduce a new 'research-ready,' connected site network model for clinical trials. The partnership will integrate ICON's global clinical trial services with Advarra's site CTMSs, eISF, and eSource systems. This approach leverages Advarra's Study Collaboration as the connector to ICON's technology to create a shared operating environment for ICON studies that aims to reduce administrative friction, accelerate study startup, and increase clinical trial participation. Advarra will also provide ICON with operational intelligence through Study Collaboration, built on Braid, Advarra's data and AI platform that draws on operational insights from its IRB and clinical trial systems. The intelligence will help ICON further optimize protocol design, improve forecasting and study planning, and strengthen research site identification and feasibility decisions. With a clearer understanding of research site capacity, workflow realities, and historical operational patterns, the goal is to allow for studies to be planned more realistically and executed with fewer downstream adjustments. In addition, ICON and Advarra will work together to expand access to clinical trials by enabling more research sites worldwide to support today's increasingly complex study requirements. The companies plan to equip emerging and research-naïve sites, along with select sites working with ICON, with Advarra's site technology, helping standardize operations and reduce manual processes. "Research sites should not have to adapt their operations for every new study or sponsor, and ICON and Advarra are focused on meeting sites where they are, prioritising their needs and removing that burden through this partnership," said Barry Balfe, CEO of ICON plc. "By aligning ICON's workflows with the systems sites already use every day, we're advancing a more practical and scalable way to run trials that reduces administrative burden on sites." "Sites do their best work when they can stay focused on patients and study delivery, not on managing fragmented processes," said Gadi Saarony, CEO of Advarra. "By integrating ICON's technology with the Advarra systems sites already use, this partnership allows sites to work in their native systems, reducing rework, improving consistency, and streamlining workflows. For sponsors, it means trials can move forward with greater speed and confidence, helping promising therapies move through development more efficiently and reach patients sooner."

Yahoo Finance
Mar 5th, 2026
Jefferies upgrades ICON to buy as accounting probe selloff deemed overdone

Jefferies has upgraded ICON Public Limited Company to Buy from Hold, lowering its price target to $135 from $175. Analyst David Windley cited the stock's valuation as "hard to ignore", noting that whilst AI could compress labour-intensive businesses, the market may underestimate regulatory hurdles to rapid tech adoption. The upgrade follows TD Cowen's recent move to Buy from Hold with a $120 price target, describing the risk-reward as "compelling" after a 33% selloff tied to an internal accounting investigation. ICON disclosed in February that preliminary findings indicate revenue for 2023 and 2024 may have been overstated by less than 2% each year. The company withdrew its 2025 guidance and plans to release fourth-quarter results by 30th April.

PR Newswire
Feb 18th, 2026
ICON plc shares drop 40% after internal probe uncovers $160M annual revenue overstatement

ICON plc, one of the world's largest contract research organisations, is facing investigation after disclosing on 12 February that an internal accounting probe uncovered preliminary evidence of revenue overstatements by up to 2% in fiscal years 2023 and 2024. The disclosure prompted the company to delay releasing its fourth-quarter and full-year 2025 financial results. With reported annual revenue exceeding $8 billion, a 2% overstatement would represent approximately $160 million per year. Following the announcement, ICON shares declined roughly 40%, erasing billions in market capitalisation. Law firm Levi & Korsinsky is investigating the Dublin-based company, which provides outsourced drug development and clinical trial management services. During 2025, ICON repurchased $750 million of its own shares and authorised an additional $1 billion buyback programme.