Full-Time

Scaled Enterprise Customer Success Manager

MaintainX

MaintainX

501-1,000 employees

AI-driven SaaS for maintenance management

No salary listed

Toronto, ON, Canada

In Person

Category
Customer Experience & Support (1)
Required Skills
Salesforce
Gainsight
Data Analysis
Requirements
  • 3+ years of experience in Customer Success, Account Management, or a customer-facing role, preferably with exposure to enterprise or complex accounts
  • Comfortable engaging with senior business stakeholders, including C-suite and VP-level executives at large organizations — you communicate with confidence, clarity, and polish
  • Experienced working with data and analytics to inform decisions, prioritize engagement, and identify risk and opportunity across a large account base
  • Familiar with customer success platforms, CRM tools, and automation systems (e.g., Gainsight, Salesforce, Outreach, Gong) and eager to apply them at scale
  • Highly organized and process-driven, with the ability to manage multiple programs and a large portfolio simultaneously without dropping the ball
  • Strong analytical and problem-solving skills — you translate data into insight and insight into action
  • Passionate about customer outcomes and energized by the opportunity to build scalable programs that make a real impact
Responsibilities
  • Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion
  • Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels
  • Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book
  • Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to the needs of a high-volume, high-potential account segment
  • Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations
  • Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value
  • Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey
  • Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base
  • Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio
Desired Qualifications
  • Exposure to an industrial or operational environment is a plus
  • Curious about automation and AI and motivated to find smarter, more scalable ways to engage and support customers

MaintainX offers a subscription-based software platform for maintenance and operations management, targeting industrial sectors like manufacturing and food & beverage. The core product is a SaaS system that helps customers track and manage reactive and preventive maintenance, daily operations, inventory, and assets, with AI-assisted capabilities to optimize workflows. The platform includes an open API for integrating with existing systems and an Academy that provides on-demand lessons and certifications. Compared with competitors, MaintainX emphasizes AI-driven maintenance, real-time inventory and asset management, strong integration options, and an educational component to maximize platform usage. The company aims to digitally transform maintenance and operations to boost efficiency and productivity while reducing manual work across industrial sites.

Company Size

501-1,000

Company Stage

Acquired

Total Funding

$3.8B

Headquarters

San Francisco, California

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Maintains strong ARR growth above 50% in 2026.
  • 11,000-plus customers and 11 million assets create data-scale advantages.
  • Integrations with Augury and Inductive Automation expand ecosystem reach.

What critics are saying

  • Autodesk integration can slow product velocity and frontline usability.
  • High valuation demands sustained growth and flawless enterprise execution.
  • Competing platforms can bundle maintenance into broader industrial suites.

What makes MaintainX unique

  • Mobile-first CMMS digitizes frontline maintenance workflows.
  • AI reporting turns work-order data into natural-language operational insights.
  • Autodesk acquisition validates lifecycle data across design, make, operate.

Help us improve and share your feedback! Did you find this helpful?

Your Connections

People at MaintainX who can refer or advise you

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Company Equity

Stock Options

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

3%
Startup Fortune
May 28th, 2026
Autodesk buys MaintainX for 3.6B in industrial AI bet.

Autodesk buys MaintainX for 3.6B in industrial AI bet. Autodesk's $3.6B cash acquisition of industrial maintenance platform MaintainX at 27x forward revenue signals that AI-enhanced vertical SaaS still commands premium multiples in a selective M&A market. Autodesk is paying about $3.6 billion for MaintainX, a maintenance software startup that gives it a direct route from design software into the daily operations of factories, facilities, and industrial assets. Autodesk just put a premium price on a part of the industrial software market that used to look practical rather than fashionable. The company has agreed to buy MaintainX, a San Francisco-based platform for maintenance, work orders, asset tracking, and frontline operations, in an all-cash deal valued at about $3.6 billion. That number matters because MaintainX is still a relatively young company. Autodesk said in its May 28 announcement that the business expects to exceed $135 million in annualized recurring revenue in calendar 2026, with growth above 50 percent. On that basis, the deal values MaintainX at roughly 27 times forward recurring revenue. In a market where many software buyers have become more selective, that is not a casual multiple. It is a signal. What Autodesk actually bought. Autodesk has long owned the design phase. Architects use Revit. Manufacturers use Fusion. Facilities teams still rely on AutoCAD. The company has built its position around helping customers create, model, and simulate physical things before they are built. MaintainX gives Autodesk a stronger claim on what happens after those assets are in use. That is a different workflow. MaintainX lives on phones and tablets used by technicians, maintenance teams, and operations managers. The software handles work orders, inspections, preventive maintenance, spare parts, asset records, and compliance routines. Its customers are not sitting all day inside a design suite. They are trying to keep production lines, commercial buildings, and equipment fleets running with fewer surprises. This is unglamorous work, but it is expensive when it goes wrong. A stalled production line can burn through money quickly, especially in automotive, pharmaceuticals, food production, and energy. The appeal of modern maintenance software is not just digitizing a clipboard. It is using operational history, sensor data, and asset records to spot patterns before a failure turns into downtime. That is where Autodesk sees the broader AI story. MaintainX brings real-world operating data into a company that already has deep relationships with designers, engineers, builders, and manufacturers. If Autodesk can connect those records back into its design and simulation tools, the next version of a building system, factory process, or piece of equipment can reflect what actually failed in the field. Autodesk plans to make MaintainX part of Autodesk Operations Solutions, a newly formed unit that also includes products such as Tandem, FlexSim, Fusion Operations, and Factory Design Utilities. The strategic idea is straightforward: design, make, and operate should not be three disconnected software worlds. They should feed each other. The integration risk. The challenge is that maintenance software succeeds only when frontline workers actually use it. MaintainX has grown by making the interface simple enough for teams on factory floors and in facilities environments. That product sensibility is different from enterprise design software, where users often expect complexity and deep technical control. Autodesk CEO Andrew Anagnost described the deal as part of the company's move beyond design and make into operations. That is strategically sensible. It also raises the usual post-acquisition question: can a large software company preserve the speed and focus that made the startup valuable in the first place? There is no public sign that Autodesk plans to shut down MaintainX products or make immediate workforce cuts. The company said the transaction is expected to close by August 3, 2026, subject to customary closing conditions and regulatory approvals. It also said the purchase will be funded through cash on hand and debt financing, which makes execution more important. A rich price leaves less room for a messy integration. For founders and investors in industrial software, the lesson is more encouraging. Vertical SaaS is not dead. It is being judged more harshly than it was during the 2021 funding cycle, but strategic buyers still pay up when a product controls a valuable workflow and creates data that can improve adjacent systems. Other industrial technology companies will be watching closely. Siemens, Rockwell Automation, Honeywell, Schneider Electric, and large enterprise software vendors all understand the same problem: operational data is still scattered across maintenance systems, sensor platforms, ERP tools, and design files. The company that can connect those records without slowing down the people doing the work gets a stronger position in the factory and the facility. Autodesk is betting that the operating life of an asset is becoming as important as the design file that created it. If MaintainX helps turn Autodesk into a true lifecycle software company, $3.6 billion may look defensible. If the product gets buried inside a larger portfolio, the deal will look like a very expensive maintenance app.

PR Newswire
Mar 24th, 2026
Augury and MaintainX integrate AI-driven machine insights with automated work orders for real-time maintenance

Augury, an industrial AI company, has partnered with MaintainX to integrate AI-driven machine health insights directly into work order management. When Augury detects a machine anomaly, a work order is automatically created in MaintainX with diagnostic context and recommended actions, enabling immediate technician response. The integration creates a closed-loop system where completed work feeds back into Augury, improving AI accuracy over time. This shifts maintenance from fixed schedules to dynamic, condition-based operations driven by real-time machine data. The solution is available immediately to the companies' shared customers with no custom implementation required. Both firms aim to reduce unplanned equipment downtime through predictive maintenance that turns insights into traceable actions in real time.

Business Wire
Mar 19th, 2026
MaintainX launches AI-powered Report Builder for instant maintenance insights using natural language

MaintainX, a maintenance and asset management platform, has launched Report Builder AI, which allows users to generate custom reports using natural language queries. The tool analyses data from work orders, parts usage, purchase orders and asset history without requiring spreadsheets or external analytics tools. The San Francisco-based company offers three reporting methods: AI-generated reports through typed questions, pre-built templates, and manual customisation. Users can query labour costs, inventory, asset performance, downtime and compliance data directly within the platform. The launch addresses customer demand for advanced in-platform reporting as organisations standardise maintenance operations. MaintainX serves manufacturing, energy and facilities management sectors, helping teams reduce equipment downtime and improve operational efficiency.

Postmedia Network
Mar 19th, 2026
MaintainX launches reporting AI for maintenance and reliability.

MaintainX launches reporting AI for maintenance and reliability. Business Wire Published Mar 19, 2026 Article content SAN FRANCISCO - MaintainX, the leading AI-powered solution for maintenance and asset management, announced today the launch of Report Builder AI, a new in-platform capability that transforms asset and work data into custom reports and visualizations using natural language. The new reporting solution reduces the need for complex formulas, spreadsheets, or third-party analytics tools. Article content Advertisement 1 Story continues below This advertisement has not loaded yet, but your article continues below. Article content "We designed Report Builder AI to give maintenance and operations teams the ability to access the information they need to make decisions by asking questions using everyday language," said Chris Turlica, MaintainX CEO and cofounder. Article content MaintainX Report Builder AI allows users to ask questions about labor, inventory, asset performance, downtime, and compliance and receive instant visual reports directly within MaintainX. The capability uses data from work orders, parts usage, purchase orders, maintenance schedules, and asset history. Teams get the power to see their data the way they need it, all inside MaintainX, without manual exports or separate reporting platforms. Article content Top Stories Interested in more newsletters? Browse here. Article content "We designed Report Builder AI to give maintenance and operations teams the ability to access the information they need to make decisions by asking questions using everyday language," said Chris Turlica, MaintainX CEO and cofounder. "This is reporting designed specifically for maintenance and reliability leaders, with data, purpose-built metrics, and AI that understands operational questions." Article content MaintainX Report Builder now offers three ways to analyze data: Article content * AI: Generate reports, tables, and charts by simply typing a question * Templates: Start with pre-built templates for quick, proven insights * Manual: Build your own reports for full control and customization Article content "Before MaintainX Report Builder AI, getting the data I needed meant exporting spreadsheets and piecing things together manually," said Alyssa Pantele, Regional Facilities Manager at Cobblestone Car Wash. "Now I can just ask for the report I want, and the platform builds it instantly. It's made it much easier to track parts usage, purchase order costs, and asset performance so we can make better decisions." Article content These reporting capabilities address growing customer demand for advanced, in-platform reporting as organizations standardize maintenance and operational practices. By delivering centralized insights within its maintenance and asset management platform, MaintainX strengthens its position as an all-in-one maintenance and asset intelligence solution. Article content About MaintainX Article content Headquartered in San Francisco, MaintainX is an AI-Powered computerized maintenance management solution (CMMS) and enterprise asset management (EAM) platform that helps frontline teams reduce unplanned equipment downtime and increase operational efficiency. MaintainX turns real-time asset and work data into proactive insights that drive operational excellence for organizations in manufacturing, energy, facilities management, and other physical-asset-driven industries. Learn more at www.maintainx.com. Article content MaintainX(R) is a registered trademark of MaintainX Inc. Article content View source version on businesswire.com: Article content Advertisement 1 This advertisement has not loaded yet.

Postmedia Network
Sep 16th, 2025
MaintainX and Inductive Automation Collaborate to Transform Equipment Data into Actionable Maintenance Intelligence

SAN FRANCISCO - MaintainX, the leading AI-powered CMMS and EAM platform for maintenance and asset management, today announced an integration collaboration with Inductive Automation, creator of the Ignition industrial application platform.