Account Manager @ Rippling

Account Manager

Mid-Market

Posted on 12/13/2022

INACTIVE

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Sales

Requirements

3+ years of SaaS experience in account management, sales, or quota-carrying customer success
Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
Competitive and creative drive to win over customers and think outside the box to get a deal done
Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
Proven success building and maintaining long term commercial relationships
Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
High integrity; enthusiastic about building a great company for the long term
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it

Responsibilities

Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
Navigate a sales process by building relationships with multiple stakeholders through remote meetings
Negotiate and coordinate customer procurement and contract execution
Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals to monthly targets
Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments
Take an entrepreneurial approach to the role

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America’s best startup employers by Forbes (#12 out of 500).

About the role

We’re looking for a self-driven, growth minded account manager with a proven track record of success to join our hybrid-remote US-based Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our Mid-Market segment own revenue retention and growth of one our fastest growing customer segments. If a sales-driven Account Manager role in an extremely fast-paced environment ignites your excitement, you’re in the right place.

What you will do

Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
Navigate a sales process by building relationships with multiple stakeholders through remote meetings
Negotiate and coordinate customer procurement and contract execution
Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals to monthly targets
Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments
Take an entrepreneurial approach to the role

What you will need

3+ years of SaaS experience in account management, sales, or quota-carrying customer success
Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
Competitive and creative drive to win over customers and think outside the box to get a deal done
Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
Proven success building and maintaining long term commercial relationships
Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
High integrity; enthusiastic about building a great company for the long term
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Additional Information

This role will receive a competitive salary + sales commission + benefits + equity. The salary for US-based employees located in the below markets may expect offers in the below ranges for this role.

New York City: [$104,000year]

Colorado: [$97,000/year]

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations.

#LI-Remote

If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations[at]rippling.com.

We are committed both to the health of our employees and to promoting a safe and collaborative workplace, and vaccinations are the best way to end the COVID-19 pandemic and to protect our community. In the U.S., where permitted under federal and state law, all offers of employment will be conditioned upon new hires providing proof of vaccination prior to their start date, unless the individual qualifies for an accommodation. For all other locations, vaccinations are strongly encouraged.

CCPA Privacy Notice for California Applicants

501-1,000 employees

Website

Employee management software

Company Overview

Rippling is on a mission to eliminate the administrative work of running a company. The company offers an all-in-one platform to help manage HR and IT operations.

Company Core Values

Humility - We try to understand others before trying to be understood, even when it’s inconvenient.
Integrity - We try to do the right thing, especially when it’s inconvenient.
Responsibility - We take responsibility for our role in every outcome, especially when it’s inconvenient.
Never not my problem - We’re willing to step out of our lane to make life better for each other, and our customers.
We push the limits - We dream one size bigger. We always have the audacity to challenge the status quo.
We run hard - In business, every second matters. We act quickly and execute with urgency.