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Full-Time

Tax Registration Coordinator

Posted on 7/10/2024

Justworks

Justworks

1,001-5,000 employees

Comprehensive HR and payroll platform for SMBs

Data & Analytics

Compensation Overview

$26 - $29Hourly

Entry

New York, NY, USA

Category
Tax Accounting
Financial Planning
Management Accounting
Accounting
Required Skills
Customer Service
Requirements
  • Minimum of 1 year of professional experience in customer service
  • Prior payroll tax experience is a plus
  • Comfort handling challenging situations; ability to be empathetic, compassionate, responsive and resourceful
  • Strong written and verbal communication skills with acute attention to detail
  • Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
  • Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
  • Self-driven to be productive and seek out self-improvement
  • Committed to delivering service excellence in every customer interaction
  • Excited by opportunities to drive process improvements
Responsibilities
  • Register new accounts for customers who have hired employees in a new state
  • Complete and file all necessary Power of Attorney applicable in each state
  • Work with representatives from state unemployment offices to ensure all state unemployment accounts are set up properly
  • Craft outbound emails to customers regarding required information for their accounts; follow up via phone when necessary with the required service level agreement
  • Update state requirements and setup instructions as changes occur to ensure all information is current, streamlined, and easy to follow
  • Manage the queue of open issues to deliver timely and effective solutions regarding customers' unemployment tax account
  • Daily maintenance of tax reporting and filing software by inputting newly reported customer data, relevant or new tax data, confirming accuracy and surfacing any issues to senior team members
  • Contribute recommendations for improving the collection and tax remittance process as applicable
  • Partner with the State unemployment claims team to ensure timely updates to accounts in order to ensure claims are routed correctly
  • Track trends identified within each state proactively create relevant responses
  • Remain informed regarding state regulations affecting new business registrations and account maintenance
  • Perform other related duties as assigned

Justworks provides a comprehensive platform for small businesses, offering modern, user-friendly software and 24/7 human support to simplify payroll, benefits, HR management, and compliance. The product combines a PEO's capabilities with corporate-level benefits to streamline business operations.

Company Stage

M&A

Total Funding

$160M

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

9%

1 year growth

21%

2 year growth

47%

Benefits

Health - Believe in our vision. Medical and dental, too. Get support for your mental and financial health. Beta test new benefits and perks for our platform.

Workplace - Volunteer and get paid to give back. Take paid parental leave. Enjoy monthly team events that help turn coworkers into lifelong friends.

Wellness - Enjoy subsidized ClassPass memberships. Take advantage of regular yoga, meditation, and other wellness programming.

Perks - Be an owner, not an employee. Get time off whenever you need it. Take a sabbatical. Invest in your future financially and with professional learning and development opportunities.