Full-Time

Customer Success Manager

Posted on 6/4/2024

Foundry Digital

Foundry Digital

51-200 employees

Provides digital asset mining and staking services

Crypto & Web3

Junior

Rochester, NY, USA

Required Skills
Sales
Communications
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • Bachelor’s Degree in a technical field or equivalent experience
  • Bitcoin mining experience or knowledge of site operations related to Bitcoin mining
  • Experience mining Bitcoin at scale (more than 100 machines)
  • Customer service or sales experience in a fast-paced environment
  • Solid technology skills including Office 365, Excel, PowerPoint, and CRM experience
  • Experience in managing multiple accounts
  • Passion for Bitcoin preferred
  • Organizational skills, strategic thinking, detail-oriented, exceptional communication and writing skills
  • Solution-focused approach to situations
  • Ability to work independently and meet deadlines
Responsibilities
  • Act as the main point of contact for customer issues and provide timely solutions
  • Address urgent questions and concerns from site operators, ensuring seamless communication
  • Build and maintain strong customer relationships by delivering excellent support and operational expertise
  • Track issues, organize and maintain client records in CRM
  • Communicate with internal teams and clients regarding client issues
  • Work with internal management, staff, clients, manufacturers, and vendors

Foundry provides digital asset mining and staking services, offering institutional miners a full suite of solutions and best-in-class staking infrastructure rooted in scalability and security. The company empowers miners with the tools they need to build and secure decentralized networks, tapping into institutional expertise, capital, and market intelligence to advance the industry.

Company Stage

N/A

Total Funding

N/A

Headquarters

Rochester, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

6%

1 year growth

9%

2 year growth

36%

Benefits

Competitive base salary, bonus & incentive compensation

Unlimited PTO

Professional development budget

Health insurance

Life insurance & disability coverage

401k

FSA

Paid parental leave