Full-Time
Customer Support Agent
Shift Work
Confirmed live in the last 24 hours
Ledger
501-1,000 employees
Hardware wallets securing cryptocurrencies
Entry, Junior
London, UK
- Previous experience in customer support or in a customer-facing role
- Must have a “Customer First” attitude
- Outstanding written and verbal skills in English
- Ability to learn about hardware & software products and to analyse technical and/or factual data
- Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
- Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus
- Help deliver a 24/7 Global service, working flexible shifts, generally on a 4 days-on 4 days-off rotations, from 6 am to 6 pm
- Ensure customer satisfaction & reply to day-to-day customer requests
- Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
- Identify recurring support trends and product performance issues, providing timely feedback to our product team
- Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
- Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
- Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
- Participate in external events around the world
- Always be learning - about both crypto and also Ledger’s products. A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge
Ledger specializes in providing secure hardware wallets like the Ledger Stax, Nano S Plus, and Nano X, which are integral to safely managing a broad array of cryptocurrencies. The inclusion of a Secure Element and a proprietary operating system highlights the company’s commitment to preserving the highest security standards. This environment not only fosters technical excellence but also positions the firm as a leader in the cryptocurrency security sector, making it a prime workplace for individuals eager to impact the rapidly evolving crypto landscape.
Company Stage
Series C
Total Funding
$577M
Headquarters
Paris, France
Founded
2014
6 month growth
↓ -1%1 year growth
↓ -4%2 year growth
↓ -7%
Simplify's Take
What believers are saying
- Ledger's upcoming iPod-inspired crypto wallet launch could capture significant market interest and drive sales.
- The company's involvement in high-profile funding rounds and strategic raises, such as Baanx's $20 million Series A, positions it as a key player in the blockchain investment landscape.
- Ledger's collaboration with MoonPay and PayPal could lead to increased user adoption and integration of their hardware wallets in mainstream financial services.
What critics are saying
- Delays in product launches, as seen with the iPod-inspired crypto wallet, could impact customer trust and market competitiveness.
- The regulatory environment for digital assets remains uncertain, posing potential legal and operational challenges for Ledger and its investments.
What makes Ledger unique
- Ledger's focus on secure crypto hardware wallets sets it apart in the digital asset space, providing a tangible security solution in a predominantly software-driven market.
- Their strategic investments in diverse blockchain and Web3 startups, such as BOB and Baanx, demonstrate a commitment to fostering innovation and expanding their ecosystem.
- Ledger's partnerships with major players like MoonPay and PayPal enhance their service offerings, making crypto transactions more accessible and streamlined for users.