Part-Time
Customer Service Representative
E
Posted on 8/19/2026
The Brick
Canadian home furnishings retailer
No salary listed
Québec City, QC, Canada
In Person
Canada Citizenship Required
 Retail (1) |
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- A secondary-school diploma or equivalent is required.
- The candidate must be customer-service oriented and able to work effectively as part of a team.
- The candidate must be able to multitask while maintaining organization.
- The candidate must be proficient with computers and Microsoft Office programs.
- The candidate must be flexible to work all shifts, including evenings and weekends, as needed.
- The candidate must have exceptional written and verbal communication skills in French and English.
- Bilingual French and English proficiency, spoken and written, is required for frequent interactions with anglophone and francophone customers, colleagues, and internal partners or suppliers across Canada.
- Answer customer questions and provide solutions in a courteous and professional manner.
- Follow up with customers to identify and address their needs.
- Promote customer loyalty by providing exceptional customer support.
- Maintain a high level of excellence in organization and customer service.
- Promote teamwork across all departments.
- Maintain consistent follow-up with customers regarding the progress of customer-service issues.
- Process furniture warranty claims.
- Understand and comply with all Brick Group policies and procedures.
- Review operational reports daily and complete the appropriate follow-up actions.
- Ensure that customers are completely satisfied.
- Assist with training new operations staff members.
- Handle customer complaints about service and offer solutions.
- Improve store profitability and efficiency.
The Brick is a Canadian retailer selling furniture, mattresses, appliances, electronics, and home products. The company operates stores and e-commerce channels supported by sales, financing, delivery, installation, warranty, and customer-care services. It serves households, homeowners, renters, property managers, online shoppers, and local communities. Its operating model centers on a retail and distribution network connecting stores, warehouses, delivery teams, merchandising, technology, and centralized operations. Teams work across retail sales, merchandising, warehousing, delivery, service, e-commerce, finance, and customer care. Teams support coordinated daily delivery.
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