Systems Engineer II

MSP Services

Confirmed live in the last 24 hours

1,001-5,000 employees

Website

IT management software for apple devices

Company Overview

Jamf’s mission is to help organizations succeed with Apple products with their IT management software. The company is committed to empowering people to focus on their jobs and not get hassled by managing technology with their platform that protects, automates deployment, and easily integrates across Apple devices.

Data & Analytics

Company Stage

IPO

Total Funding

$332.2M

Founded

2002

Headquarters

Minneapolis, Minnesota

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 4%

2 year growth

↑ 5%

Locations

Remote in USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Bash

iOS/Swift

Linux/Unix

Management

Python

CategoriesNew

IT & Security

Software Engineering

Requirements

Minimum of three years of experience providing iOS and macOS related technical support or training to end-users (Required)
Minimum of three years of experience as administrator for Jamf products and peripheral technologies (Required)
Ability to travel up to 20% both domestic and internationally (Required)
OS level server platform experience - Windows and Linux (Required)
Ability to write and deploy scripts in Bash, Python, or Swift (Preferred)
Familiarity of Jamf Product Portfolio (Required)
Ability to adapt and solve challenges quickly and efficiently
Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments
Ability to work independently and as part of a team
Self-starter, energetic, and highly-motivated
Bachelor's Degree or equivalent experience (Required)
Jamf's Associate, Tech, and Admin, and Expert level certifications (Required)

Responsibilities

Create user adoption and customer loyalty by performing services including: installation, configurations, integrations, workflow enhancements, and training of Jamf's products in accordance with current Jamf procedures
Assist with the migration of data from an on-premise installation to Premium cloud environment as needed
Support customers and the Jamf team during customer engagements
Solution architecture and design
Project management- liaising with team members, management and clients to ensure proects are competed to Jamf Services standards
Maintain and strive to exceed departmental KPIs
Contribute to product, systems and platform delveopment and testing
Maintain an advanced level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments
Build and develop effective solutions for technical and organizational customer challenges as outlined within standard, modular, or custom statements of work
Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards
Contribute to and maintain departmental and organizational documentation
Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process
Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training)
Represent Jamf as a product expert within the Jamf and Apple communities
When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services
Other duties and special projects as assigned

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf operates as a choice-based office model. Choose to work in the office, connect 100% remote from your home, or find the blend that works best for you.

What You’ll Do at Jamf:

The Systems Engineer II is responsible for delivering services and support to customers related to the implementation and integration of Jamf products and related technologies.

The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with implementation, workflow enhancements, integrations, and other custom solutions. This individual delivers remote and on-site customer services, as required. The Systems Engineer II focusses on users wishing to fully utilize or extend Jamf product features, organizations with complex needs, and implementations requiring custom services.

The Systems Engineer II provides first-hand assistance to end-users and is responsible for day-to-day interactions with customers during all phases of the customer lifecycle. This position actively participates in the sharing of technical information related to Jamf products and provides feedback to management about customer needs.

What you can expect to do in this role:

Create user adoption and customer loyalty by performing services including: installation, configurations, integrations, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures
Assist with the migration of data from an on-premise installation to Premium cloud environment as needed
Support customers and the Jamf team during customer engagements
Solution architecture and design
Project management- liaising with team members, management and clients to ensure proects are competed to Jamf Services standards.
Maintain and strive to exceed departmental KPIs
Contribute to product, systems and platform delveopment and testing
Maintain an advanced level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments
Build and develop effective solutions for technical and organizational customer challenges as outlined within standard, modular, or custom statements of work
Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards
Contribute to and maintain departmental and organizational documentation
Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process
Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training)
Represent Jamf as a product expert within the Jamf and Apple communities
When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services
Other duties and special projects as assigned

What we are looking for:

Minimum of three years of experience providing iOS and macOS related technical support or training to end-users (Required)
Minimum of three years of experience as administrator for Jamf products and peripheral technologies (Required)
Ability to travel up to 20% both domestic and internationally (Required)
OS level server platform experience – Windows and Linux (Required)
Ability to write and deploy scripts in Bash, Python, or Swift (Preferred)
Familiarity of Jamf Product Portfolio (Required)
Ability to adapt and solve challenges quickly and efficiently
Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments
Ability to work independently and as part of a team
Self-starter, energetic, and highly-motivated
Bachelor’s Degree or equivalent experience (Required)
Jamf’s Associate, Tech, and Admin, and Expert level certifications (Required)

Why Jamf?

Named a Best Workplace in Technology, 2022.
Named 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 60,000 global customers with the best Apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
23 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world.

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You are someone who cares about doing the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

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