Information Technology – Lead

About us

Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth.  Bold ambition. Practical action. Endless possibilities.

About the Role 

Appnovation is seeking a Senior Lead, IT to lead our IT team, reporting directly to the IT Director. In this role, you will oversee the full spectrum of IT operations—from infrastructure and security to end-user support and SaaS administration—ensuring our technology environment is reliable, secure, and scalable. 

As a hands-on leader, you will drive strategic IT initiatives, mentor a team of IT professionals, and collaborate cross-functionally with Operations, and Engineering stakeholders. You will be instrumental in shaping Appnovation’s IT roadmap, improving service delivery, and strengthening our security posture across modern cloud based corporate systems and platforms. 

Appnovation prides itself on having an open environment focused on teamwork and growth, giving you the opportunity to guide your own workload and grow your career. 

What You’ll Own 

Leadership & Strategy 

• Lead, mentor, and develop the IT team, including IT associates and security specialists
• Define and execute the IT strategy and roadmap in alignment with business objectives and the IT Director’s vision 
• Drive continuous improvement across IT processes, workflows, and documentation
• Report regularly to the IT Director on team performance, project status, and strategic recommendations 

Infrastructure & Operations 

• Oversee global network infrastructure across all office locations, including LAN/WAN, VPN, and wireless connectivity 
• Manage multi-cloud infrastructure, server administration, DNS, DHCP, and backup systems 
• Lead endpoint lifecycle management for Mac laptops and other devices, from deployment through disposal 
• Administer and optimize the corporate collaboration environment, including user provisioning and security policies 
• Own IT asset inventory, procurement, and vendor relationships 

SaaS & Identity 

• Manage the SaaS application portfolio, including licensing compliance and spend optimization 
• Lead identity and access management strategy, including SSO, MFA, and role-based access controls
• Evaluate, onboard, and integrate new SaaS solutions to improve productivity and operational efficiency 

Security & Compliance 

• Strengthen the organization’s security posture by implementing and maintaining information security controls 
• Oversee endpoint protection, vulnerability assessment, patch management, and security monitoring 
• Develop and maintain security policies aligned with industry frameworks (ISO 27001, NIST, CIS Controls) 
• Monitor security advisories and coordinate response to emerging vulnerabilities

Service Delivery & Support 

• Own the IT service desk function, ensuring timely ticket resolution and a positive end-user experience 
• Automate IT services and routine operational tasks to improve efficiency
• Oversee onboarding and offboarding to ensure seamless technology provisioning 

Our Tech Stack 

You’ll work with a modern, cloud-first technology environment: 

• Cloud & Infrastructure: Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure 
• Collaboration & Productivity: Google Workspace, Slack 
• Identity & Security: Okta, 1Password, FieldEffect 
• Endpoint Management: Mosyle, macOS (primary), Windows, Linux 
• Business Applications: Salesforce, Claude, Gemini and other SaaS and AI tools across the organization 

Who You Are 

• 7–10 years of progressive experience in IT operations, infrastructure, or security, with at least 3 years in a people management or team lead role 
• Demonstrated experience managing IT teams and delivering enterprise-level IT services
• Strong hands-on technical knowledge across the domains and tools listed in Our Tech Stack 
• Proven ability to manage budgets, vendor relationships, and IT procurement
• Strong project management skills, balancing strategic initiatives with day-to-day operations 
• Excellent communication skills, with the ability to collaborate across technical and non-technical teams 
• Proactive, detail-oriented, and skilled at building scalable, well-documented IT processes
• Experience working in a fast-paced, hybrid environment with globally distributed teams 

As an Asset 

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Industry certifications such as ITIL, PMP, CISSP, CCNA, or Google Cloud Professional
• Experience with DevSecOps practices and integrating security into CI/CD pipelines
• Familiarity with AI/ML security considerations and securing AI system deployments
• Experience with security frameworks (ISO 27001, NIST, CIS Controls) and audit preparation 
• Background in the professional services or technology consulting industry