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Solutions Engineering Manager
Posted on 1/24/2023
Locations
Seattle, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
Data Analysis
Linux/Unix
MongoDB
Pandas
SQL
Python
Requirements
  • 8+ years of previous experience with customer facing technical implementations/solution engineering with b2b SaaS solutions
  • Experience managing a team of 5-10 individuals
  • Strong skill set around managing deadlines, priorities, and blockers
  • Understanding of data analytics technology stacks and workflows, from ETL to data platform design to BI and analytics tools
  • Strong skills in database querying using SQL, MongoDB, data processing and data analytics
  • Proficient with Python (Pandas is a nice to have), or other languages
  • Familiarity with machine learning fundamentals
  • Experience working with API's
  • Highly proficient in the Linux stack, Bash
  • University degree in computer science, engineering, mathematics or related fields, or equivalent experience
Responsibilities
  • Become an expert on the Forethought AI platform and related solutions - lead the team that delivers implementation projects from start to finish
  • Manage a team of 7+ solutions engineers and help every individual achieve their business outcomes and guide them along with their professional development
  • Key contributor in creating the team's key objectives, measuring results, and managing team capacity
  • Coach and mentor members around solutioning strategy, troubleshooting, technical skills, and customer engagement
  • Partner with engineering and product teams around areas for implementation optimization, troubleshooting, and representing the voice of the customer
  • Design, Build, and maintain the systems, documentation, and processes to ensure a seamless customer experience
Forethought

51-200 employees

Human-centered AI customer experience solutions
Benefits
  • Unlimited PTO
  • Hybrid work
  • Competitive salary + stock options
  • Competitive insurance plans
  • Parental leaves