Full-Time
Desktop Support Manager
Posted on 11/28/2025
SWBC
11-50 employees
Diversified financial services: insurance, mortgage, investments
No salary listed
San Antonio, TX, USA
In Person
 IT & Security (2) |
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- Associate’s Degree in Computer Information Systems or related field; an online vocational college technical degree; or equivalent experience.
- Bachelor’s Degree in Computer Information Systems or related field preferred.
- Minimum of three (3) years of enterprise call center, help desk, service desk, and/or desktop support operations experience to include configuring, installing, troubleshooting, and maintaining desktop hardware and software in a large network environment with a minimum of one (1) year of supervisory experience included.
- ITIL v3.0 Foundation Certification preferred.
- Strong knowledge of installation, maintenance, performance monitoring/optimization, and software updates for the following desktop technologies: Microsoft Windows Desktops/laptops/tablets, Apple Mac OSX Desktops, Rackspace Co-Located Servers,
- Strong knowledge of Incident, Change, and Problem Management processes (ITILv3.0 foundation).
- Strong knowledge of Public Cloud Servers, VMware virtual desktops, Avaya Telecom System.
- Strong knowledge of enterprise ticketing applications such as ServiceNow Service Management.
- Thorough understanding of PC hardware components and ITG supported software, including messaging clients, web browsers and Internet, anti-virus software, office productivity applications, and time entry systems.
- Understanding of LAN, WAN, and wireless networking technologies.
- Strong leadership, interpersonal and team management skills.
- Strong written and oral communication skills.
- Strong organizational and time management skills.
- Excellent detail oriented and problem analysis skills.
- Proficient in MS Office desktop applications including MS Word, Excel, MS Project, and Outlook.
- Able to accommodate a flexible schedule concerning required systems availability and accessibility.
- Able to sit and/or stand for long periods of time while providing desktop support or other job-related activities.
- Able to lift, push, or pull 20-40 lbs. of computer-related equipment, carts, or other office items.
- Able to kneel, stoop, or bend while installing and/or repairing computer equipment.
- Able to travel locally, state-wide, and/or nationally.
- Manages the staff and activities involved in providing technical support and resolution of desktop computing problems, installation, configuration and setup of desktop hardware and software. Oversees work schedules, processes time entry reports, resolves personnel related issues and interviews and hires for open positions as well as coaches, counsels and disciplines.
- Ensures SLA's are met and new requirements are captured by collaborating with senior executives. Updates customers on status of requests by maintaining communications and/or conducts meetings and proactively escalates any issues that cannot be resolved within the established timeframe measures to ensure all desktops and laptops are running efficiently.
- Works closely with Asset Management to maintain inventory and provides input on policies and procedures for maintaining inventory and distribution.
- Proposes, documents and implements changes to policies or procedures in line with technology advancement.
- Ensures all assistance requests from customers are handled promptly and effectively, and escalated to the appropriate level.
- Performs quality checks and audits of work carried out by the Desktop Support Team.
- Provides support on new projects or services which support the goal of continuous service improvements by working with Desktop Engineer and Application Support.
- Manages personal and technical development of the Desktop Support Team, including appraisals and training plans.
- Manages and resolves complex break/fix issues and provides hands-on technical support. Performs skilled repairs and maintenance of computers, peripherals, and technology systems to ensure continuous systems functionality.
- Performs all other duties as assigned.
- Bachelor’s Degree in Computer Information Systems or related field preferred.
- ITIL v3.0 Foundation Certification preferred.
SWBC (Southwest Business Corporation) is a diversified financial services provider offering a broad mix of products for individuals, businesses, and financial institutions. For individuals, it delivers personal insurance, mortgage services, and wealth management. For businesses, it provides business insurance and employee benefits consulting. It also partners with financial institutions to support mortgage management and consumer lending. The company operates as a one-stop shop for financial needs, earning revenue from service fees, commissions on insurance products, and investment-related returns. Unlike firms focused on a single niche, SWBC combines insurance, mortgage, and investment services with consulting, risk management, and lending support to create a comprehensive suite of financial solutions.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
San Antonio, Texas
Founded
1976
Simplify's Take
What believers are saying
- Transamerica partnership launched June 2025 simplifies SMB retirement plans nationwide.
- Kevin Graham joined September 2023 to expand private market investment offerings.
- Angelica Palm as CMO drives brand strategy across 50 states and Mexico.
What critics are saying
- Transamerica commoditizes retirement services, eroding SWBC margins within 12 months.
- Texas property tax declines cut municipal bond deal flow in 12-24 months.
- ERISA fiduciary breaches in SECURE 2.0 plans trigger DOL fines within 12 months.
What makes SWBC unique
- SWBC integrates insurance, mortgages, and wealth management as one-stop financial shop.
- Municipal bond underwriting exceeds $1B since 2018, focusing Texas public entities.
- Reinsurance division led by Jim Pangburn maximizes financial institution partnerships.
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Benefits
Health Insurance
401(k) Retirement Plan
Work/Life balance
Employee engagement activities and recognition awards
Years of Service awards
Career enhancement and growth opportunities
Leadership Academy and Mentor Program
Continuing education and career certifications
Variety of healthcare coverage options
Wellness Program
Company News
Joan Cleveland, President and CEO of SWBC Life Insurance Company, has been appointed to the Texas Life and Health Insurance Guaranty Association Board of Directors by the Texas Commissioner of Insurance. Her term runs until 30 September 2031. Cleveland brings over 30 years of leadership in the life and health insurance industry. At SWBC, she oversees strategic market development, product innovation and distribution strategies for the company's life insurance operations. She serves on the boards of the Life Insurers Council and Consumer Credit Industry Association, and has previously been recognised as one of the Top 100 Women in Finance. TLHIGA protects Texans by ensuring they receive insurance policy benefits if a licensed insurer becomes insolvent.
SWBC, a diversified financial services company based in San Antonio, has appointed Angelica Palm as its new Chief Marketing Officer. Palm brings over 20 years of senior-level experience in marketing, communications and brand strategy. Palm joins from Texas Partners Bank, where she spent 10 years, most recently as Senior Vice President, Marketing and Communications Director. In that role, she led enterprise-wide brand development and customer engagement initiatives across multiple markets. She holds a Bachelor of Science in Broadcast Journalism from Texas Christian University and has previously worked at Giles-Parscale, McDonald's Corporation and Moroch Advertising. As CMO, Palm will lead SWBC's marketing initiatives across the organisation's operations in all 50 US states and Mexico.
Kenneth Johnson, Director of International Markets & Business Development at SWBC Insurance Services, has been appointed Vice President of Asociación de Empresarios Mexicanos (AEM) San Antonio for 2026. The organisation has supported Mexican and Latino entrepreneurs for nearly six decades. In his new role, Johnson will focus on expanding entrepreneurship programmes, enhancing cross-border business resources, and relaunching the AEM Young Entrepreneurs Committee in partnership with local universities. He will also collaborate with the Mexican consulate in San Antonio to support women entrepreneurs. A graduate of Leadership San Antonio Class 49, Johnson previously co-founded a local soccer club in 2017. He holds a Bachelor of Arts in Finance from The University of Texas at San Antonio.
BALTIMORE, June 5, 2025 /PRNewswire/ -- Transamerica today launched the SWBC Retirement Plan Exchange, which was established with SWBC to help grow and offer competitive retirement benefits with less cost and hassle.The solution features two options:Retirement Plan Exchange ® Solution (Exchange) – employers choose from a cost-efficient menu of features, while TAG, a national third-party administrator and a wholly owned subsidiary of Transamerica, files Form 5500 and handles day-to-day administration.– employers choose from a cost-efficient menu of features, while TAG, a national third-party administrator and a wholly owned subsidiary of Transamerica, files Form 5500 and handles day-to-day administration. Choice Pooled Employer PlanSM (PEP) – employers may elect to join a single pooled plan maintained by Transamerica Fiduciary Services as the pooled plan provider, providing one combined 5500 and streamlined fiduciary oversight.SWBC Wealth Management will serve as financial advisors, while SWBC Retirement Plan Services will offer ERISA 3(38) investment fiduciary services. TAG will provide ERISA 3(16) administrative fiduciary services to plan sponsors and participating employers in the PEP. This collaboration takes advantage of the SECURE 2.0 Act, which makes it easier and more appealing for businesses to adopt pooled plans."Collaborating with Transamerica lets us deliver measurable value to clients," said Kyle Hittle, MBA, Wealth Advisor, SWBC Wealth Management. "Together, we can simplify plan administration and enhance employees' financial well-being across the country."SWBC Wealth Management advisors support plan sponsors by simplifying the management of retirement plans, reducing administrative burdens, and ensuring a smooth experience at a competitive price. They focus on increasing participation through coordinated enrollment meetings, providing investment education and guidance, conducting regular plan reviews, and suggesting enhancements to meet the needs of all participants."Transamerica is proud to be an industry leader in retirement solutions and support hundreds of thousands of small business employees in achieving financial freedom
SAN ANTONIO, July 25, 2024 /PRNewswire/ -- SWIVEL, a transaction enablement fintech that removes friction in the movement of money for financial institutions and other payment communities, announced today its integration with Apple Pay® that enables its credit union and community bank clients to accept loan payments from members and customers through the mobile wallet. The whole idea of digital wallet technology is to provide a frictionless, easier payment experience for consumers.Jason O'Brien, CEO of SWIVEL. Within financial services, there exists a requirement in which institutions will not accept certain forms of payment (such as a credit card) against a consumer loan or auto loan. SWIVEL's integration with Apple Pay is unique in that it features a proactive capability that automatically filters cards loaded within a consumer's Apple Pay wallet and presents only the cards that can be used as acceptable payment options for an individual loan. This is strategically beneficial for credit unions and banks as it improves the customer experience by streamlining the loan payment process while improving the performance of payment reminders sent to customers through the mobile channel."The whole idea of digital wallet technology is to provide a frictionless, easier payment experience for consumers, but too often the opposite is the case when non-accepted payment options are presented to the consumer," said Jason O'Brien, CEO of SWIVEL. "With our innovative Apple Pay integration, we are solving that problem for the financial institutions we serve, supporting better digital banking experiences for their customers and driving better loan payment performance through the channel."