Customer Engagement Representative

The Customer Engagement Representative will serve as the primary operational liaison between the Defense Industrial Base (DIB) partners and the Defense Cyber Crime Center (DCISE). The role involves supporting the onboarding, communication, and overall engagement with DIB partners, ensuring that partners have access to relevant information, resources, and training to support their cybersecurity efforts. This position requires a highly organized, proactive individual with strong communication and technical skills to manage partner relationships and support various outreach initiatives.

Required Qualifications:

• Associates degree and 10+ years of experience; OR Bachelor’s degree and 8+ years of experience; OR Master’s Degree and 6+ years of experience. Or 3 years with PhD. However, four (4) years of additional relevant experience or specialized training will be considered in lieu of a Bachelor’s degree.
• Extensive experience in customer engagement, partner relationship management, or a related field.

• Strong communication and interpersonal skills with the ability to engage and build relationships with diverse stakeholders.

• Proficiency in Customer Relationship Management (CRM) tools, preferably Salesforce.

• Experience with creating marketing and outreach materials, including infographics and social media content.

• Strong technical troubleshooting skills to manage user accounts and access to systems.

• Proficiency in data visualization and analytics tools to track and present engagement metrics.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Experience planning and facilitating events, both in-person and virtual.

• Active Secret Security Clearance 
  

Preferred Qualifications:

• Experience working with government or defense-related organizations.

• Familiarity with the Defense Industrial Base.

• Understanding of cybersecurity concepts and terminology.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

$86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.