Full-Time
Hazardous Materials Customer Service Telephone Representative
Customer Service
Posted on 10/7/2025
United Parcel Service (UPS)
10,001+ employees
Global logistics and supply chain services.
No salary listed
No H1B Sponsorship
Louisville, KY, USA
In Person
Must be currently located in the same geographic location as the job or willing to self-relocate.
US Citizenship Required
 Customer Experience & Support (1) |
|---|
- Customer Service skills/experience
- UPS operations knowledge
- Good verbal communication skills
- Good written communication skills
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
- Ensures external customers and UPSers are in compliance with hazardous materials/dangerous goods laws and regulations.
- Fields calls from external customers concerning proper guidelines for shipping dangerous goods.
- Fields calls from UPSers in the operation concerning proper guidelines for accepting, loading, and storing air, ground, domestic, and international dangerous goods.
- Fields calls from UPSers regarding dangerous goods documentation for flights.
- Prefer previous dangerous goods experience
UPS is a global logistics provider that moves packages and freight, helps with international trade, and uses technology to run business operations. It offers express delivery, freight forwarding, and supply chain management through a worldwide network, with pricing based on shipment weight, size, and destination. Its services are supported by hubs, sorting facilities, tracking systems, and route optimization to ensure reliable, timely deliveries. Compared with rivals, UPS differentiates itself with its extensive global reach, breadth of services, and technology-enabled logistics capabilities, allowing it to offer end-to-end solutions for individuals and businesses. The company aims to enable efficient global commerce by delivering reliable and cost-effective shipping and supply chain services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
1907
Simplify's Take
What believers are saying
- CEO Carol Tomé targets margin expansion inflection in second half 2026.
- Dividend yield approaches 7% at 14 times forward earnings valuation.
- Shifts capacity to higher-margin SMB, B2B, and healthcare shipments.
What critics are saying
- Amazon Supply Chain Services steals Procter & Gamble and 3M by mid-2027.
- Teamsters cap buyouts at 7,500 drivers, blocking cuts until 2028.
- Amazon cuts 2 million daily packages by June 2026, slashing revenue 10-15%.
What makes United Parcel Service (UPS) unique
- UPS expands Happy Returns network to 10,000 locations for reverse logistics.
- Healthcare logistics segment hits first $3 billion quarterly revenue milestone.
- Global network spans 220 countries with 460,000 employees since 1907.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Professional Development Budget
Company News
A UPS facility in Louisville, Kentucky, will close on 2 June, affecting 65 employees, according to a federal WARN notice. The Bluegrass UPS facility will impact 45 union employees represented by the International Brotherhood of Teamsters and 20 management staff. UPS, Louisville's largest employer with over 20,000 workers, said it is working to place affected employees in other positions. The closure is part of the company's broader plan announced in January to reduce its global workforce by up to 30,000 positions and close more than 20 facilities in 2026. The restructuring follows decreased fourth-quarter revenue in 2025 and represents what UPS calls the largest US network reconfiguration in its history, aimed at creating a more efficient operation.
United Parcel Service is reducing its relationship with Amazon, cutting daily package deliveries by 2 million by end of June 2025. Amazon was UPS's largest customer but also its least profitable, with last-mile deliveries offering low margins whilst demanding significant workforce and logistics resources. The move comes as Amazon recently signed deals with the United States Postal Service for around 1 billion annual packages and FedEx for a multiyear agreement. UPS is instead prioritising higher-margin segments including healthcare logistics and small to medium-sized business customers. Whilst revenue will likely decline, with 2026 revenue expected to grow just 1.1% to $89.7 billion, UPS is focusing on margin expansion over revenue growth. The company aims to maintain capacity for more profitable customers.
Applied Materials reported first-quarter revenue of $7.01 billion, down 2% due to falling China sales, but earnings per share surged 75% to $2.54 on improved margins. The semiconductor equipment maker expects industry sales to grow more than 20% this year, driven by AI computing demand. The company holds leading market positions in deposition and etching tools used for chip manufacturing. Its shares have risen over 175% in the past year and more than 35% year-to-date. Meanwhile, Caterpillar is benefiting from data centre growth through its dominance in backup generators. The industrial firm is experiencing strong sales growth and a large backlog for diesel and natural gas engines that provide emergency power for hyperscale data centres.
UPS and the Teamsters have settled their dispute over a driver buyout programme, agreeing to cap the voluntary scheme at 7,500 drivers nationwide. Under the Driver Choice Programme, employees can receive $150,000 plus retirement benefits to accept early retirement. The programme had been rescinded from 13 central US states in March after the union argued it violated their 2023 five-year national contract. The Teamsters had filed grievances claiming UPS lacked contractual authority to offer incentives without employee and union approval. UPS said applications will be approved based on seniority and business needs. The buyout is part of efforts to shed up to 30,000 jobs in 2026, following 48,000 cuts last year. UPS has agreed not to pursue other severance programmes until the contract expires in July 2028.
Some Ohio UPS drivers are frustrated after union pressure forced UPS to withdraw its $150,000 buyout programme less than a month before implementation. The programme, called the Driver Choice Program, was designed to allow full-time drivers to voluntarily leave ahead of planned layoffs affecting 30,000 employees. The Teamsters Union, representing 68,000 UPS employees across 13 states including Ohio, filed 37 grievances, arguing the buyout violated union contracts. Despite a judge ruling in favour of UPS, the company pulled the programme on 24 March, just three days before participants were to be notified of approval. The Teamsters celebrated the decision, calling the programme a "scam designed to fuel corporate greed". However, some employees worry those who applied may now face layoffs, with their willingness to leave known to management.