About Cribl

Cribl is a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We’re backed some of the best VCs in the world, Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

About the Opportunity

We are looking to hire a Senior Manager of IT Support to lead and manage our IT support team as we continue to scale and grow as a globally distributed team. The goal is to ensure IT systems and people are effective and functioning in ways that help us achieve our dual missions sustainably. This role reports to the Senior Director of IT & Security.

What You’ll Accomplish

• Act as a player-coach, stepping in to support IT projects and lead high-performing team, coaching and mentoring IT Support Engineers to set them up for long-term success
• Collaborate on and support compliance efforts (such as SOC2, ISO27001 and others)  in conjunction with the Director of Security
• Maintain and grow a learning-focused culture within the IT support team
• Consult senior-level stakeholders across the entire organization to identify and address business and technology needs and to optimize the use of information technology
• Plan,direct, and maintain new hardware and software deployments
• Support the technology stack to maintain uptime/SLA goals for Cribl
• Oversee IT support and supervise systems and lead and develop, a team of IT professionals, expanding the team as the company expands.

What You’ll Bring

• Experience working in IT operations, supervising technology teams, and overseeing information technology projects
• Experience mentoring IT personnel, both in career growth and technical skills growth
• Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems
• Enjoy a fast-paced, globally distributed, and changing environment that enables you to juggle many types of projects at once, from an enterprise business applications technical project you may lead yourself to the project managing of cross-functional teams to deliver on a new asset management process
• Experienced with relevant tools and systems such as Google Workplace, OKTA, as well as cloud services such as AWS, Azure or GCP

Bonus Points:

• Has managed global IT support teams at remote first companies
• No fear! Speak your mind
• Good jokes, or maybe better, bad jokes
• A love for goats

Salary Range ($145k - $225k)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus. 

Bring Your Whole SelfDiversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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