Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. This Tech Lead Software Engineer supports our Purpose in their technical stewardship of our IT Service Management (ITSM) Platform – known as Dash. Dash is powered by Service Now, and it’s Southwest’s primary support tool for every Employee and Contractor who needs technical support/services. This role will partner closely with the Principle Engineer and Architects in this space, and they’ll lead design efforts, develop new capabilities, consult with Customers and Leadership, and participate as a developer in our multiple-pod Team. The Tech Lead Software Engineer is excited to be a champion of this space and of continuous improvement, and they’ll help to pilot the future of technical support and services at Southwest.

Additional details:

• This Dallas-based role is offered as a remote workplace position, which may require onsite presence / travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the Dallas - Fort Worth area. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

Job Summary

• Lead and motivate a Team of developers in the planning, delivery, and operation of highly reliable software. Accountable for the technical quality of the software that the Development Team produces and closely collaborates with the Business and other Stakeholders to ensure software meets functional and non-functional expectations. Act as an interface between the Development Team and Leadership, ensuring capacity and skillsets are aligned to meet ongoing delivery expectations. Time is allocated across Project Leadership, Technical Leadership/Mentoring, and Software Development/System Engineering.

Responsibilities

• Provide accurate development estimates in support of feasibility assessments and planned development activities

• Create, maintain, review and approve application designs in collaboration with Solution Architects and shared services Teams, ensuring alignment to the appropriate solution architectures and taking tradeoffs into account

• Develop, maintain, and review software with a focus on quality and maintainability

• Develop, maintain, review, and execute unit, functional, and integration tests with a focus on automation and test-driven development

• Provide technical oversight for performance testing, ensuring plan and outcomes align to expected non-functional requirements

• Plan and oversee application deployment activities and sequencing in non-production and production environments

• Investigate new technologies that could improve the applications and development activities

• Identify and resolve technical debt as appropriate, weighing the development effort against the value returned

• Mentor and coach Development Team on relevant architecture, design, development, and operations topics

• Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems

• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of software development methodologies, practices, concepts, and technologies

• Advanced knowledge of at least one programming language and at least general knowledge of one or more additional programming languages

• Knowledge of project management methodology and principles

• Ability to demonstrate strong analytical and problem-solving abilities with a proactive mindset to get ahead of issues

• Skilled in communication with ability to articulate a clear direction and priorities on ideas, approaches, concepts, options, risks, impacts, and recommendations to technical, non-technical, and Leadership audiences with ability to adapt the message accordingly

• Ability to articulate the technical implementation and how it provides business value

• Ability to lead ideation, presentation, and group-thinking sessions

• Ability to influence effectively without authority up through Senior Leadership levels to achieve desired business outcomes

• Ability to lead multiple efforts concurrently, whether administrative or project related, while maintaining a successful level of completion in their own work

• Ability to work in a fast-paced, Team-based, Customer service-oriented environment

Education

• Required: High School Diploma or GED

• Required: Bachelor’s Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training

Experience

• Required: Expert level experience, expansive and far reaching knowledge in software engineering

• Preferred: Leadership experience (mentoring and coaching Intermediate-Senior Developers)

• Preferred: Experience with ServiceNow platform development, particularly the ITSM and event manage products

• Preferred: Experience implementing new ServiceNow solutions/products and ServiceNow platform community involvement

• Preferred: Experience in integration and authentication options to connect to 3rd part system(s)

• Preferred: Experience in additional ITOM capabilities, Cybersecurity, CI/CD, DevOps, Observability

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

• Must be at least 18 years of age.

• Must be able to comply with Company attendance standards as described in established guidelines.

Pay & Benefits:

• Competitive market salary from $155,900 - $173,200.00 per year* depending on qualifications and experience. For eligible Leadership and individual

contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:   

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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