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Full-Time

Cleared Technical Account Manager

Posted on 6/25/2024

ZeroFOX

ZeroFOX

501-1,000 employees

AI-driven external cybersecurity platform

AI & Machine Learning
Cybersecurity

Senior

Washington, DC, USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Customer Service
Requirements
  • ACTIVE TS/SCI Security Clearance
  • Experience with SaaS-based platform configuration and maintenance for enterprise organizations
  • Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
  • Successful management of customer support engagements with high levels of customer delight
  • Excellent analytical skills & problem-solving skills
  • Exceptional verbal and written organizational, presentation, and communication skills
  • Customer service orientation and belief in teamwork, collaboration, adaptability, and initiative
  • Demonstrable success in providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Willingness to travel as required based on customer and business need
Responsibilities
  • Provide advice and guidance as the subject matter expert for successful ongoing usage of the ZeroFox platform configuration
  • Act as the primary technical support lead for new platform configuration and changes to use cases within the customer environment
  • Design and develop innovative solutions to customer requirements using ZeroFox’s platform and integrations to customer technologies
  • Deliver web-based training to user groups to support organizational adoption
  • Undertake discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
  • Function as a frontline technical resource for best practices and informal customer questions
  • Initiate engagement with other ZeroFox resources as a customer advocate for speedy issue resolution
  • Engage with internal organizations as the customer advocate on product roadmap discussions and ongoing service needs
  • Maintain current functional and technical knowledge of ZeroFox service options
  • Help document best practices in developing and using ZeroFox solutions

ZeroFox offers a unified platform for external cybersecurity, utilizing advanced AI-driven analysis to detect threats across the surface, Deep, and Dark Web. The company provides fully managed threat intelligence services and automated remediation capabilities.

Company Stage

IPO

Total Funding

$1.8B

Headquarters

Baltimore, Maryland

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

14%

2 year growth

50%

Benefits

Competitive compensation

Community-driven culture

Generous time off

Comprehensive health benefits & 401(k) plan

Fun, modern workspace with regular team events

Wellness offerings

INACTIVE