Full-Time

Utility Technology Specialist

Posted on 4/18/2024

AiDash

201-500 employees

SaaS for critical infrastructure using satellite AI

Data & Analytics

Industrial & Manufacturing

Energy

AI & Machine Learning

Mid

Remote in USA

Requirements

Previous experience in operations and maintenance environments within the utility industry (3-6 years)
Strong understanding of frontline workers' roles and challenges
Specific knowledge preferred in vegetation management, asset inspection, emergency response, electric utility transmission & distribution experience, and grid hardening
Enthusiasm and ability to champion SaaS, AI, satellites, and emerging technologies
Comfort with operating in ambiguity and with less structure
Strong interpersonal skills and cultural sensitivity
Ability to work effectively with diverse teams and customers
Willingness to travel up to 50%, including international travel

Responsibilities

Support Customer Success & Transformation Managers in understanding customer environments and operational challenges
Assist in fieldwork activities to validate software solutions in real-world utility settings
Facilitate change management efforts and training for customers
Represent cutting-edge technologies in SaaS deployments within the utility industry
Demonstrate flexibility and willingness to travel
Independently represent the organization in front of customers

Who is AiDash?

AiDash is making critical infrastructure industries climate-resilient and sustainable with

satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, and water

utilities, transportation, and construction are transforming asset inspection and

maintenance - and complying with biodiversity net gain mandates and carbon capture

goals. Our customers deliver ROI in their first year of deployment with reduced costs,

improved reliability, and achieved sustainability goals. Learn more at www.aidash.com.

Role Overview:

As a part of the Customer Success & Transformation Team, the Utility Technology

Specialist enables our utility customers to achieve transformative results using AiDash

software technology. In this role, you will bring your expertise in utility field operations

(vegetation management, asset inspection, climate response, and grid hardening) to

bear when helping our customers get started on their transformation journey, apply our

tech to their business needs, and eventually enable their field workforces to achieve

results with our tech. You will help utility crews change the way they work through

coaching and training on our innovative technology.

Key Responsibilities:

•Bring deep utility industry field operations expertise to support our Customer

Success & Transformation Managers in understanding customer environments

and operational challenges.

•Assist in fieldwork activities to validate the functionality and effectiveness of our

software solutions in real-world utility settings (e.g., helping plan, inspect, and

execute work along Distribution and Transmission lines).

•Facilitate change management efforts by using insights into the utility industry

and understanding the user base’s needs and concerns (e.g., through discovery

interviews and process mapping).

•Take a proactive approach to training and supporting customers, particularly

frontline workers, in adopting and using our software effectively.

•Embrace the role of representing cutting-edge technologies such as satellites,

remote sensing, and AI in SaaS deployments within the utility industry.

•Demonstrate a high level of flexibility and willingness to travel up to 50%,

including international travel, to engage with customers and support project

activities.

Qualifications:

•Previous experience in operations and maintenance environments within the

utility industry is highly preferred (3-6 years), with a strong understanding of

frontline workers’ roles and challenges, and the ability to have credible and

confidence-building interactions with our utility customers. Specific knowledge

preferred in as many of these topics as possible: vegetation management, asset

inspection, emergency response, electric utility transmission & distribution experience

and grid hardening.

•Enthusiasm and ability to be a champion for SaaS, AI, satellites, and emerging

technologies, with a desire to drive change and innovation in the utility sector,

and humility to learn new technical content in a quickly changing tech

environment.

•Comfort with operating in ambiguity and with less structure, as is needed for a

startup solving problems in innovative ways.

•Strong interpersonal skills and cultural sensitivity, with the ability to work

effectively with diverse AiDash teams and customers from various backgrounds

and regions of the world.

•Independently represent the organization in front of customers, showing high

ownership and a passion for delivering exceptional customer experiences.

While this role is fully remote, we are ideally targeting candidates that are located within the Central or Mountain time zones with easy access to an airport due to the travel required.

AiDash

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Website

View Company Profile

AiDash uses satellites and artificial intelligence to provide full-stack SaaS solutions, enhancing the sustainability and resilience of essential sectors such as utilities, transportation, and construction. This firm stands out as a great place to work due to its focus on creating impactful technologies that not only improve cost efficiency and reliability for clients but also promote sustainability. Employees in this company are at the forefront of applying advanced technology to critical infrastructures, making it an ideal environment for those passionate about leveraging tech for real-world applications.

Company Stage

Series C

Total Funding

$101.5M

Headquarters

San Jose, California

Founded

2019

Growth & Insights

Headcount

6 month growth

↑ 25%

1 year growth

↑ 23%

2 year growth

↑ 92%