Marketing Automation Manager

ServiceNow has launched Autonomous Workforce, deploying AI specialists to execute complete jobs rather than individual tasks, and introduced ServiceNow EmployeeWorks following its Moveworks acquisition. The platform combines conversational AI with enterprise workflows to handle end-to-end work execution for nearly 200 million employees. The first AI specialist, a Level 1 Service Desk AI Specialist, autonomously handles IT support requests including password resets and software provisioning. At ServiceNow, the Autonomous Workforce manages over 90% of employee IT requests, resolving cases 99% faster than human agents. ServiceNow EmployeeWorks integrates Moveworks' conversational AI with ServiceNow's workflows, operating across Teams, Slack and browsers. The platform maintains enterprise governance whilst executing multi-system tasks. ServiceNow EmployeeWorks is generally available today, whilst the L1 Service Desk AI Specialist is in controlled availability, with general availability expected in Q2 2026.

Moveworks and Unily deepen partnership to enhance intelligent employee experience. Moveworks, recognized globally as a leader in enterprise AI assistant technology, has announced a deeper strategic partnership with Unily, a major provider of employee experience platforms. As part of this expanded collaboration, Moveworks introduced a new Enterprise Search content connector designed to bring Unily's rich content and organizational knowledge directly into the Moveworks conversational AI interface. The new connector allows companies to surface precise and contextually relevant answers from Unily's employee experience hub instantly, and in natural language. Instead of requiring employees to browse intranet pages, navigate multiple portals, or guess where specific information might be stored, Moveworks can now retrieve the right content immediately, simplifying access to knowledge and reducing search time. Enterprises rely heavily on Unily to power modern intranets that enhance engagement, improve communication, and streamline employee productivity. With Moveworks now integrated more deeply into this ecosystem, organizations can offer a unified, conversational gateway to enterprise content. Importantly, the solution respects Unily's existing permission structures, ensuring employees only see information they are authorized to access. Additionally, the connector gives administrators full control over content ingestion. Organizations can selectively choose which Unily sites, pages, or sections Moveworks should pull from, allowing for more curated and intentional knowledge delivery. The setup experiences are intentionally designed to be simple and guided, allowing IT teams to complete the configuration in just a few steps without specialized engineering knowledge. Moveworks CEO Bhavin Shah emphasized the mission behind the enhanced partnership, saying, "Our goal is to meet employees exactly where they work with the answers they need. The partnership between Moveworks and Unily unlocks enterprise knowledge by making it conversational and bridging the gap between static content and active resolution. This provides employees with a single, natural language interface to access the collective intelligence of their organization." By integrating with Unily, Moveworks expands the reach of its AI assistant, allowing it to ingest and surface knowledge from a broader range of document types, widgets, and content modules within Unily's platform. Employees gain faster access to trusted information without leaving their workflow, helping organizations improve productivity and decrease support-request backlogs. Unily CEO Lokdeep Singh reinforced how this collaboration supports the evolving expectations of employee experience platforms. He stated, "Renewing and expanding our partnership with Moveworks supports our vision for the next evolution of employee experience platforms. By making enterprise content conversational and instantly accessible, we're helping organizations create employee experiences that are truly intelligent and responsive to individual needs. Critical company knowledge becomes discoverable within the flow of work with AI-powered conversations that help employees turn information into action at new speed." The new Moveworks - Unily Enterprise Search connector is now available to all joint customers. Organizations can enable the integration through the Moveworks self-service portal and reach out to their Moveworks account team for additional support. Through this strengthened partnership, Moveworks and Unily are setting a new benchmark for intelligent, AI-driven employee experiences - turning static intranet content into actionable answers and enabling workforces to operate with greater speed, clarity, and confidence.