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Home Services Project Manager
Confirmed live in the last 24 hours
Experience Level
Desired Skills
  • Excellent written and communication skills
  • Must be fluent in both English and Spanish
  • Ability to multitask in a fast-paced environment and keep many moving pieces in order
  • Detail-oriented to complete and appropriately document tasks in multi-step processes
  • Tech savvy and quick to interface with multiple programs/websites/spreadsheets at once
  • Experience handling escalated customers
  • Experience handling negotiations with both customers and installers/contractors
  • Minimum of 8GB RAM
  • Minimum processor:
  • Core i3 8000 Series (8th Gen) or higher
  • Pentium N5000 series (Quad-core variant) or higher
  • Celeron J5000 series or higher (quad-core variant)
  • Ryzen 3, 3rd generation or higher
  • For Intel variants of CPUs:
  • For AMD variants of CPUs:
  • At least 5mbps upload and 20 Mbps download
  • Ability to access up to 1.5GB of data per day during storm outages
  • World-class Project Management Training of 4 weeks including 1-1 sessions, constant mentoring, teamwork, practical use and understanding of our technical tools, and live exercises to develop abilities
  • You are going to be able to do a full immersion in the day-to-day job, enjoy our amazing company culture, make great friends, and learn a lot!
  • We are completely convinced that this period gives you the opportunity to decide if the job and the company are your perfect match, and it also helps us to know you better
  • As the main point of contact, you are the primary person responsible to keep our customers and contractors happy. Examples of daily communications may involve: communicating with a customer and arranging a return visit to address a complaint, explaining payments to a contractor, etc
  • Expected to deliver up to 40 projects simultaneously working with up to 3 contractors who may have 1-2 crew members each. While each project is in a different stage of the process, deliver 8-12 jobs per week
  • Fully manage your region's day-to-day operations, including:
  • Monitoring/optimizing daily schedule
  • Verifying project profitability
  • Proactively preventing bottlenecks and escalations, etc
  • Responsible for upselling new products to the same customers, tracking referrals, etc
  • Respond to customers and installers in a timely manner and document all communication in Front and/or our native apps
  • Communicate as a responsive and friendly team player between many teams and departments of the organization
  • Work with your Sr. Project Manager to hire new crews based on customer demand
  • The position is full-time, based on a 40 hours week
  • We expect you to be available from Monday through Friday, from 6:00am PST to 10:00am PST to attend the department and company meetings
  • The rest of the time can be managed by you according to your responsibilities
Desired Qualifications
  • Prior knowledge of in-home services/home renovations
  • Prior experience in construction project management
  • Your final compensation will depend on your placement on our Career Ladder and will be calculated hourly
  • You'll be paid weekly through Upwork (www.upwork.com), the platform we choose to hire and pay our Ergeoneers all over the world

201-500 employees

End-to-end home improvement & construction
Company Overview
Ergeon's mission is to empower the world to build by disrupting the multi-trillion-dollar construction industry with a global skilled workforce and technology. Starting with outdoor home improvement, Ergeon installs the highest quality fence and hardscape. In time the company plans to scale to larger and more complex building projects.
  • Competitive compensation
  • All-Remote
  • Tech, wellness, & learning fund
  • Stock options
  • Birthday paid day off
  • Flexible PTO
  • Free headset benefit
  • Co-working fund
  • Language classes
Company Core Values
  • We invest in people
  • We are lean
  • We are kind