Customer Service Assistant

Job Description

Location: New Orleans, LA
Reports To: Customer Service Manager 
Job Type: Full-time

Summary

The Customer Service Assistant supports the customer service team by handling a variety of clerical, communication, and administrative tasks. The goal is to ensure customers receive timely, accurate, and courteous assistance, thereby maintaining high satisfaction and loyalty.

Key Duties & Responsibilities

• Respond to customer inquiries via phone, email, chat or in person in a friendly and professional manner

• Research and address complaints, escalating issues as needed

• Maintain accurate records of customer interactions, transactions, comments, and feedback

• Help in managing and updating customer service databases or CRM tools

• Support other teams (sales, shipping, product) to ensure customer requests are fulfilled promptly

• Contribute to development and maintenance of customer service policies and procedures

• Attend training sessions; keep up with product/service knowledge to be a resource for customers

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred for some roles

• Excellent verbal and written communication skills

• Strong problem-solving skills and patience

• Good organizational and multitasking ability