Director of Restaurant & Bars

Job Description

At Fairmont Mumbai, exceptional service and innovative dining are at the heart of our guest experience. As the Combo Director of Restaurant & Bars - Fairmont Mumbai & Rosywn, A Morgans Originals Hotel, you will provide strategic leadership, operational excellence, and business acumen to oversee all restaurants, lounges, bars, and related food & beverage venues across the hotel. You will be responsible for driving guest satisfaction, maximizing revenue, leading a high-performing team, and ensuring brand-defining experiences that reflect Fairmont Luxury. He will be reporting to Combo Executive Assistant Manager - Food & Beverage

Key Responsibilities

Strategic Leadership

• Lead the overall operations of all restaurants, lounges, and bars ensuring alignment with Accor Luxury Brand Standards.

• Develop and implement outlet-specific business plans to achieve hotel revenue and profitability targets.

• Partner with Culinary, Sales, Marketing - Food & Beverage to drive concept innovation, guest experiences, and promotional activities.

• Anticipate industry trends and translate them into actionable initiatives at Fairmont Mumbai.

• Collaborate closely with the City Food & Beverage collaborators and F&B promoters to implement targeted business plans across all restaurants and bars.

• Partner with specialized F&B agencies to design and execute innovative concepts that enhance guest experiences and market positioning.

Operational Excellence

• Ensure consistent service excellence across all outlets in line with LQA standards

• Monitor and analyze guest feedback on TrustYou, quality audits, and market performance to enhance offerings.

• Maintain compliance with FSSAI, excise, and other regulatory requirements for food and beverage operations.

• Champion sustainability initiatives aligned with Accor Planet 21.

Financial Management

• Prepare and manage budgets for all restaurants and bars with focus on revenue optimization and cost control.

• Conduct regular P&L reviews and implement corrective actions where necessary.

• Drive upselling initiatives, partnerships, and marketing campaigns to grow top-line revenue.

Team Development

• Inspire, mentor, and develop a strong leadership team including Restaurant Managers, Bar Managers, Sommeliers, Mixologists, and service colleagues.

• Foster a culture of engagement, inclusivity, and growth in line with Accor Heartist values.

• Implement training programs on service standards, guest engagement, and product knowledge.

• Identify and nurture talent for succession planning within the F&B department.

Brand Experience

• Maintain the identity, positioning, and storytelling of each restaurant and bar within the property.

• Collaborate with Accor’s global culinary and beverage teams to bring signature experiences to Fairmont Mumbai.

• Ensure brand partnerships, supplier relationships, and guest experiences reflect the Fairmont luxury ethos.

Compliance & Safety

• Oversee hygiene, food safety, and occupational health standards across all outlets.

• Ensure responsible service of alcohol and adherence to local liquor licensing laws.

• Lead emergency and risk management protocols related to restaurants and bars.

Key Competencies

• Visionary leadership with luxury hospitality mindset.

• Strong financial acumen and commercial focus.

• Expertise in food and beverage trends, premium spirits, and guest engagement.

• Exceptional interpersonal, presentation, and communication skills.

• Ability to work in a fast-paced, high-volume, and culturally diverse environment.

Qualifications & Experience

• Degree in Hotel Management or related discipline.

• Minimum 10 to 12 years of progressive F&B leadership experience in a luxury hotel or high-end restaurant group, with at least 3–5 years as multi-outlet head.

• Proven track record of conceptualizing and launching signature restaurants/bars.

• Familiarity with Accor systems, standards, and brand programs preferred.

Performance Metrics

• Guest satisfaction scores (LQA, TrustYou).

• Revenue growth and profitability of restaurants and bars.

• Employee engagement and retention scores.

• Compliance with Fairmont brand standards and audit results.

• Innovation and market positioning of restaurants & bars within Mumbai’s competitive luxury landscape.

Qualifications