Enterprise Customer Success Manager

Confirmed live in the last 24 hours

201-500 employees

Data collaboration workspace

Company Overview

Atlan is on a mission to help democratize enterprise data. The company is building a collaboration platform for data teams—allowing them to truly democratize both internal and external data, while automating repetitive tasks.

AI & Machine Learning

Data & Analytics

B2B

Company Stage

Series B

Total Funding

$68.9M

Founded

2019

Headquarters

, New York

Growth & Insights

Headcount

6 month growth

↑ 14%

1 year growth

↑ 19%

2 year growth

↑ 150%

Locations

Remote in USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Sales

CategoriesNew

Customer Success & Support

Requirements

5-7 years experience within a technical Customer Success, Solutions Engineer, Solutions Architect, Sales Engineer, or similar position
Experience working within the modern data stack ecosystem a must
Proven track record of working with Enterprise and Strategic customers (5,000+ employees)
Experience owning NRR, driving expansion, and increasing customer lifetime value within accounts

Responsibilities

The Enterprise Customer Success Manager is responsible for ensuring the success of Atlan's largest and most strategic customers
We believe that great customer experience is a company value, not a job role that you can hire for. Every single person in the company is responsible for creating delight in the lives of our users. Doing what's right for the customer is baked into the Atlan DNA
You will be responsible for ensuring value realisation and adoption for some of our marquee customers
If you're looking for a high-impact opportunity at a fast-growing startup and truly believe that user and customer delight can be one of the biggest moats for a company, this is the role for you
The face of Atlan: You will be the face of engagements with new Atlan customers and manage the end-to-end customer lifecycle - onboarding, training, customer support, QBRs, and renewals and expansion
Trusted advisor: You will help Atlan customers understand the different contexts in which the Atlan product can be effectively used and conceptualise new use cases and solutions
Great stakeholder management: You will be building strong relationships with stakeholders inside the organisations, from CXOs (like the CDO and CIO) to data practitioners using Atlan every day
Voice of the user: You will work closely with our product team to incorporate client feedback into the product roadmap and enable us to build the best collaborative experience for data teams around the world
Customer evangelism: At Atlan, we believe that our customers are the biggest heroes. You will play the role of evangelising our customers and their journeys to the broader data community

Hello, we are Atlan! 👋

A home for data teams around the world. 🏠 Atlan makes it easier for diverse data users – business users, product managers, analysts, and engineers – to collaborate effectively. (Think of what Salesforce is for sales teams or GitHub for engineering teams). (Check out our website, product tour, and docs.)

Built for the humans of data, by the humans of data

At Atlan, we started as a data team ourselves tackling problems like national healthcare and poverty alleviation with data science. (Check out our TEDx talk and case studies.)

The problem: After working on 200+ data projects, we learned how tough it was to scale data teams. Data teams are one of the most interdisciplinary teams ever created. They’re made up of analysts, data scientists, engineers, business users – diverse people with their own tooling preferences, skill sets, and "DNA" that need to come together. This leads to collaboration chaos.

We were awoken with crisis calls every second day for the minutest of issues — from troubleshooting why a number on a dashboard was incorrect to difficulties in getting access to the right data set! Atlan started with us building tools to make our own data team more agile.

These tools made our team 6x more agile, helping us take on amazing projects like building India’s National Data Platform used by India’s Prime Minister. The best part — this was built by an eight-member team, the fastest project of its kind to go live, in a record twelve months instead of the projected three years.

💡 We asked, could the tooling we built for ourselves help data teams around the world? That’s how Atlan was born. We’re on a mission to help data teams around the world do their lives’ best work.

Read our co-founder Prukalpa’s article on the half-a-decade backstory that drives everything we do at Atlan and our journey of failing three times before we figured out the real solution.

🚀 We’re growing fast

In the last two years, we have onboarded several dream customers, started working with some amazing partners, and watched as our team spread across 19+ countries.

In 2022 Atlan was named a Leader on the Forrester Wave for Enterprise Data Catalogs for Data Ops after also being named a Gartner Cool Vendor in DataOps (the fastest company to do this since launch!).

Last year we also raised Series B funding with a $450million valuation. We’re backed by top investors (like Insight Partners, Sequoia, and Waterbridge) and the shapers of the modern data stack (including the founders and CEOs of Snowflake, Looker, Stitch, and DataRobot) as our early investors. 🏅

Watch this six-minute video of our journey so far and where we’re going.

We build with all our ❤️

We believe that data teams deserve fundamentally better software experiences across their diverse teams. Data is chaos, but that doesn’t mean that work should be! 🌟

Love what Superhuman, Slack, Notion, Quip, and Figma have done for the modern workplace? Come build the future for data teams with

Why is this role important for us? 🔗

The Enterprise Customer Success Manager is responsible for ensuring the success of Atlan’s largest and most strategic customers.
We believe that great customer experience is a company value, not a job role that you can hire for. Every single person in the company is responsible for creating delight in the lives of our users. Doing what’s right for the customer is baked into the Atlan DNA.
You will be responsible for ensuring value realisation and adoption for some of our marquee customers.
If you’re looking for a high-impact opportunity at a fast-growing startup and truly believe that user and customer delight can be one of the biggest moats for a company, this is the role for you.

Your mission at Atlan 🌟

The face of Atlan: You will be the face of engagements with new Atlan customers and manage the end-to-end customer lifecycle — onboarding, training, customer support, QBRs, and renewals and expansion.
Trusted advisor: You will help Atlan customers understand the different contexts in which the Atlan product can be effectively used and conceptualise new use cases and solutions.
Great stakeholder management: You will be building strong relationships with stakeholders inside the organisations, from CXOs (like the CDO and CIO) to data practitioners using Atlan every day.
Voice of the user: You will work closely with our product team to incorporate client feedback into the product roadmap and enable us to build the best collaborative experience for data teams around the world.
Customer evangelism: At Atlan, we believe that our customers are the biggest heroes. You will play the role of evangelising our customers and their journeys to the broader data community.

What makes you a great match for us? 😍

5-7 years experience within a technical Customer Success, Solutions Engineer, Solutions Architect, Sales Engineer, or similar position.
Experience working within the modern data stack ecosystem a must.
Proven track record of working with Enterprise and Strategic customers (5,000+ employees).
Experience owning NRR, driving expansion, and increasing customer lifetime value within accounts.