JDE E1 Analyst

Job Summary

The JDE Analyst II will be involved in solution design, development, and support of applications for JD Edwards EnterpriseOne 9.2. The individual in this role will work collaboratively with cross-functional business and IT team in designing and delivering solutions for business needs. This job requires the ability to think creatively and understand complex and interconnected processes and systems.

Job Responsibilities

Application Support and Troubleshooting
•    Collaborate with the business and IT team to design and document JD Edwards E1 solutions based on business requirements
•    Partner with IT Project Managers to verify solution(s) and drive process, software, and system enhancements
•    Build custom solutions (code, test, configure) based on business requirements and JD Edwards standards using development tools
•    Understand, define, and document system goals and technical system requirements
•    Address system irregularities and troubleshoot issues
•    Provide functional and technical design activities
•    Develop and support interfaces between EnterpriseOne and other applications
•    Work with functional users and user groups to gather, refine, and document system requirements to enhance JDE EnterpriseOne
•    Lead and contribute to solution discussions in a cross functional setting (business and IT)
•    Review system artifacts (code, design documents, test cases, configurations)
•    Develop reports and report delivery tools
•    Aid in developing company-wide standards and processes to support development and support operational and functional activities
•    Create and execute unit testing, integration testing, implementation, and post review application rollout
•    Estimating project efforts/resources for planning purposes
•    Lead and coordinate user acceptance testing
•    Provide application support and interface support for all JD Edwards applications
•    Own and lead application and system performance tuning activities

Incident Management

•    Manage and prioritize incident tickets, ensuring prompt resolution and minimal impact on business operations
•    Coordinate with other IT teams and departments to ensure effective incident management and communication
•    Provide advanced technical support for complex application issues and escalate unresolved issues to proper teams
•    Analyze application logs and performance metrics to find and resolve issues promptly

Documentation and Reporting

•    Write technical specifications based on functional specifications
•    Develop and maintain comprehensive documentation for application support processes, troubleshooting guides, and knowledge bases
•    Prepare and present reports on application performance, incidents, and support activities to management

User Support and Training

•    Provide expert guidance and support to end-users, including troubleshooting and resolving complex user issues
•    Develop and deliver training materials and sessions to enhance user knowledge and application proficiency

Job Requirements

Education
•    Bachelor’s degree in computer science, Information Technology, or equivalent experience  
•    3+ years experience supporting JD Edwards EnterpriseOne applications 
Experience

•    Demonstrated experience designing solutions for complex problems
•    Experience in JD Edwards EnterpriseOne application upgrades/migrations
•    Strong business knowledge of JD Edwards EnterpriseOne Financial, Job Cost, and Purchasing
•    Experience with business functions, master business functions and NER 
•    Experience with Object Oriented Event Driven programming; C, C++, Java, Java Script 
•    Experience with JD Edwards BSSV 
•    Experience with EnterpriseOne tool set (FDA, RDA, OMW, etc.) 
•    Experience with JD Edwards EnterpriseOne distributed architecture 
•    Knowledge of ASU, ESU, and SP, and their impact to the development life cycle 
•    Outstanding problem-solving and analysis, time management, and verbal/written communications  
•    Experience with latest development tools like BI Publisher, groovy scripts, Watchlists, Orchestration, Café one, UX one, One View reporting, etc.

Preferred
•    Experience with Hubble/Insight reporting tool
•    Experience with HTML, servlets, and web application design

Skills
•    Highly motivated individual and multi-task oriented
•    Excellent verbal and written communication skills
•    Ability to collaborate with all levels of the organization
•    Strong programming fundamentals and analytical background
•    Logical problem solving and attention to detail
•    Proficiency with Microsoft Office products; specifically, Outlook, Word, and Excel

Travel Requirements and Work Schedule
•    Onsite resource that will transition to hybrid
•    Extended hours expected during system outages or Go-Lives

*We are an Equal Opportunity Employer*