About the role

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. In order to get anything, our team focuses on acquiring all new merchants to be able to sell their products on our marketplace.

As a Sr. Program Manager for the US&C Eats Scaled Sales team, you will build and execute data-driven strategies and processes that drive a scaled acquisition strategy for merchants across US/C. This role will work closely with cross-functional counterparts (i.e. Sales Ops, Merchant Ops, BPO’s, Finance, and other Ops verticals) to lead high-impact initiatives across the US & Canada while offering ownership and autonomy over your work.

What You’ll Do

• Operate a 100+ person sales org through our BPO network designed to drive merchant acquisition at scale
• Drive analysis on important strategic decisions and inform key business initiatives, including understanding the key levers to improve the experience and sentiment with Uber Eats.
• Design & execute high-impact initiatives that help scale Uber Eats’ merchant acquisition strategy.
• Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts.
• Build, define, lead, and improve business policy KPIs and sales metrics.
• Generate and distill insights into meaningful product, support, sales, and operational improvements.
• Be the subject matter expert for the best sales/operational practices acquired internally and externally.
• Communicate to senior regional leaders on projects and priorities; able to organize and lead effective meetings, collect and provides actionable feedback & communicate priorities and goals effectively

Basic Qualifications

• Minimum 4 years of experience in operations, consulting, or sales function
• SQL and/or other programming language proficiency
• Advanced skills in Excel / Google Sheets
• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Advanced skills in Salesforce
• Experience with sales strategy or account management environment
• Experience building efficient processes that scale across a large organization
• Shown success in uncovering data to guide program-driven decisions
• Self-motivated with a strong affinity for strategic problem solving and driving action
• Strong communication skills and ability to distill complex data sets into simple and digestible takeaways for senior leaders and managers
• Strong project management experience
• Ability to thrive in a fast-paced and ambiguous environment
• Strong verbal and written communication skills
• Ability to use data to inform and support critical decisions

About the Team

The Scaled Sales team owns and operates multiple acquisition channels across the org ranging from the Inbound Sales funnel for all merchants to an Ads/Marketing upsell team. Annually this team is responsible for a larger portion of all US/C new merchant signups and new active advertisers. As a global company, we set the gold standard for what scalable acquisition looks as we focus on our mission of building a product-agnostic sales funnel.

For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For Washington, DC-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.