Application Support / Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Commercial & Investment Bank Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Responds to service requests from Client facing support teams, Operations, Risk/control partners and others
• Conducts shell scripting and works with Application Support monitoring tools (Splunk, Bit Bucket, etc) 
• Works closely with end users and software Engineers in resolving day to day issues and conducting daily health checks of applications and processes
• Participates in root cause calls and drives actions to resolution with a keen focus on preventing incidents

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Hands on experience in Windows, .NET, and Unix Operating systems
• Programming experience in Java or Python in software development lifecyce
• Strong shell automation scripting in (Oracle, SQL Server, VBScript, Python, Java, and/or Powershell) 
• Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
• Experience in Application Support Monitoring Tools (Splunk, Bitbucket, etc.)
• Strong collaboration and communications skills in working with teams to develop meaningful relationships in achieving common goals
• U.S. Citizenship only (Must pass 4-6 months U.S Federal Government clearance process)

Preferred qualifications, capabilities, and skills

• Working understanding of public cloud (AWS preferred)
• Working knowledge of RDS and Citrix environment 
• Experience with Active Directory 
• Experience in a very large financial services technology environment
• Knowledge of industry-wide technology trends and best practices