Customer Service Support Representative

Job Description

Strongly Prefer: Candidates to be bilingual English/Spanish**

Position Description

• Customer Service Support Representative

• Serves as a liaison between Client branches or regional laboratories and its customers in response to inquiries and problems.

• Researches, troubleshoots and resolves customer problems.

• Performs a wide variety of administrative/clerical duties (i.e., payroll, paternity testing, billing, data entry, and phlebotomy).

Skill Requirements

Administrative:

• Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.

Machine:

• Calculator, personal computer.

Physical Demands:

• Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping and possible casual to regular lifting of up to 50 pounds.

Vision Requirements:

• Able to pass standardized color vision test, as required by test performed.

License/Certification/Education:

• Requires a High School Diploma or equivalent w/1-3 years of applicable experience.

• Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.

Machine:

• Calculator, personal computer.

Physical Demands:

• Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping and possible casual to regular lifting of up to 50 pounds.

Vision Requirements:

• Able to pass standardized color vision test, as required by test performed.

License/Certification/Education:

• Requires a High School Diploma or equivalent w/1-3 years of applicable experience.

Qualifications

Strongly Prefer: Candidates to be bilingual English/Spanish**

Additional Information

All your information will be kept confidential according to EEO guidelines.