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Customer Service Advisor
German Speaking
Posted on 1/10/2023
Leeds, UK
Experience Level
Desired Skills
Customer Service
  • Native or (close to native) Level of fluency in German (verbal and written) and French would be advantageous
  • Good Level of written and spoken English
  • Ability to work under pressure in a fast-changing environment and can handle surprises
  • Deliver Customer Service results to tight deadlines and schedules
  • Attention to Detail with a high level of accuracy in documentation
  • Passionate and tenacious about customer service
  • Team Player with a 'can do' attitude
  • Conflict management and problem-solving skills
  • Excellent and clear verbal and written communication skills
  • Ability to use 'Positive' language
  • Strong listening and empathy skills
  • Able to take ownership of each enquiry and problem solve in order to resolve customer enquiries and complaints
  • Previous experience of working within a Customer Service environment with strong emphasis on delivering a positive Customer Service by matching the individual needs of the Customer
  • Good standard of knowledge and competency in the use of Microsoft Office and content / order management systems. Previous knowledge of Zendesk would be an advantage but not a requirement
  • Previous experience supporting, auditing, and delivering a high level of quality and experience within the contact center space would be considered an advantage
  • Responsible for handling and resolving all consumer related enquiries with a professional manner using both verbal and written communication channels, while representing the SharkNinja brands with pride
  • Plan and prioritize own workload to meet deadlines and agreed Customer Service targets
  • Self-Motivated individual with a desire to solve and own the consumer's problem through to completion
  • Ensuring successful processing of customer orders and card payments for both the Shark Ninja Brands
  • Document and record accurately all customer service interactions including any follow up
  • Provide solutions that meet and exceed the consumers' expectations in situations where the customer service journey has failed to deliver
  • Keep up to date with new product releases including launch dates, specification, and features
  • Drive forward changes quickly and identify suggestions for improvement in proposed and current processes
  • Deliver to agreed KPI reporting on Customer Service KPI's, (First Contact Resolution, Net Promoter Score, Escalations and Quality)
  • Responsibility to ensure the success of Customer Service on behalf of the Shark Ninja Brands in the international market
  • As a corporate citizen, learn and support SharkNinja's Diversity, Equity & Inclusion strategy
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Explore SharkNinja's DEI Groups or volunteer to serve on committees that organize diversity-related events and activities
  • Participate in employee engagement surveys and respond as openly and honestly as possible
  • Become culturally competent; take the time to learn about different cultures, races, religions, and backgrounds represented by your colleagues
  • Ensure equitable experiences, strengthen inclusion acumen, and promote a culture of inclusivity and belonging that embraces the contributions of all team members
  • Lead us to be “RARELY SATISFIED”
  • Make things better each day; “PROGRESS OVER PERFECTION”
  • Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
  • Deliver something great; “WINNING IS A TEAM SPORT”
  • Be clear and honest, “COMMUNICATING FOR IMPACT”

201-500 employees

Vacuum & kitchen appliances
Company Overview
At SharkNinja, their purpose is to positively impact people's lives every day in every home around the world. They work very hard to provide their consumers with high quality, exciting 5-star products that make life easier.
Company Core Values
  • Rarely satisfied
  • Progress over perfection
  • Details make the difference
  • Winning is a team sport
  • Communicating for impact