Full-Time

Patient Care Coordinator

Primary Care

Concord Hospital

Concord Hospital

1,001-5,000 employees

Nonprofit health system providing regional care

No salary listed

Meredith, NH, USA

In Person

Category
Medical, Clinical & Veterinary (1)
Required Skills
Medical Terminology
Electronic Health Records (EHR)
Customer Service

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Requirements
  • A high school degree or General Educational Development equivalency is required.
  • The employee must pass the annual registration competency examination.
  • Proven customer service experience is required.
  • Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards, is required.
  • The employee must be able to regularly perform fine motor and repetitive-motion tasks, hear, reach, sit, and speak; frequently bend and walk; and occasionally kneel, squat, and stand.
  • The employee must be able to lift, carry, or push/pull less than 10 pounds regularly, up to 10 pounds frequently, and up to 20 pounds occasionally.
  • The employee must have the specific vision abilities required for color vision, depth perception, far vision, near vision, and peripheral vision.
  • The employee may be occasionally exposed to airborne pathogens.
Responsibilities
  • Greet and arrive patients, secure signatures for required documentation, and follow CHMG policies and procedures.
  • Obtain and verify insurance and demographic information, make collection attempts, educate patients about available resources, and reconcile work lists and reports.
  • Facilitate patient care between primary, specialty, and ancillary services.
  • Welcome and coordinate intake of patient information for new and existing patients and create and maintain medical records.
  • Process and route incoming calls or requests and respond to departmental and practice inquiries.
  • Schedule, confirm, or reschedule patient appointments, work Televox Reports daily, and promote Patient Connect enrollment.
  • Distribute mail, faxes, and electronic desktops; receive, track, and educate patients about form completion requests.
  • Work independently and within a team on special, nonrecurring, and ongoing projects.
  • Coordinate multiple aspects of projects, events, and other complex activities.
Desired Qualifications
  • Demonstrated customer service ability to interact with the public, staff, and patients.
  • Familiarity with medical terminology.

Concord Hospital is a nonprofit regional health system with campuses in Concord, Laconia, and Franklin, New Hampshire, serving communities through a charitable mission. Care is delivered across the network by coordinating services among hospitals, physicians, and providers so patients can access primary and specialty services in one unified system. It differentiates itself by focusing on community health and accessibility as a nonprofit, integrated network rather than profit-driven growth, supported by its scale and multi-campus footprint. Its goal is to meet the health needs of people in Central New Hampshire and improve overall community health by providing compassionate, accessible care.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Concord, New Hampshire

Founded

1946

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Simplify Jobs

Simplify's Take

What believers are saying

  • The June 16, 2026 Plymouth offices broaden specialty access with ENT, urology, and cardiology planned.
  • The August 21, 2026 Bridge to Recovery Walk funds clinics and patient barriers.
  • Union bargaining forces management to address wages and staffing transparently.

What critics are saying

  • The 2023 Medicaid DSH suit still targets over $8 million and federal approvals.
  • Franklin and Laconia nurses unionized in 2025, citing unsafe ratios and burnout.
  • Dartmouth Health's August 2026 Concord expansion intensifies referral and specialty competition.

What makes Concord Hospital unique

  • Concord Hospital Health System runs Concord, Franklin, Laconia, and Plymouth specialty sites across New Hampshire.
  • Its 2026 Plymouth clinic reopened ENT services locally after several years away.
  • Community fundraising directly subsidizes recovery care, transportation, copays, and uninsured patients.

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Benefits

Flexible Work Hours

Company News

Lakes Region Chamber of Commerce
Aug 21st, 2026
Bridge to Recovery Walk returns September 20 to support mental health and Substance Use recovery.

Bridge to Recovery Walk returns September 20 to support mental health and Substance Use recovery. August 21, 2026 Concord Hospital Health System (CHHS) invites community members to come together in support of individuals and families affected by mental health and substance use disorders at the annual Bridge to Recovery Walk, taking place Sunday, September 20, 2026, at Concord Hospital - Franklin. The approximately two-mile walk brings together people in recovery, their families and friends, healthcare professionals, community members, and supporters to raise awareness and funds for mental health and substance use disorder programs and services at Concord Hospital - Franklin and Concord Hospital - Laconia. The event will also feature live music, a patient speaker, and a complimentary pancake breakfast prepared by Dr. Paul Racicot and Boomer's BBQ. "The Bridge to Recovery Walk is about showing people that they don't have to face recovery alone," said Philanthropy Officer for Concord Hospital Trust and Bridge to Recovery Event Coordinator Heidi Smith. "Every person who walks, donates, volunteers, or sponsors this event helps create a visible community of support around our patients and families. It's an uplifting morning that reminds us how much can happen when a community comes together with compassion and a shared purpose." In 2025, the Bridge to Recovery Walk raised more than $50,000 for Concord Hospital Recovery Clinics in Franklin and Gilford, helping patients access services and resources that support them throughout their recovery. Funds raised have helped cover insurance co-pays and care for uninsured patients, provide gas cards for transportation to appointments, support basic personal necessities, and fund scholarships for local fitness programs. For Corey Gately, MLADC, director of Substance Use Services at the Recovery Clinics and Laconia Doorway at Concord Hospital - Franklin and Laconia, that practical assistance can help address barriers that may otherwise make recovery more difficult. "Recovery looks different for every person, and it rarely happens through one service or one moment," said Gately. "People need access to treatment, but they also need connection, encouragement, and practical support that helps them continue moving forward. The Bridge to Recovery Walk shows our patients that there is an entire community standing beside them and believing in their ability to build a healthier future." Participants are encouraged to form teams with family members, friends, neighbors, coworkers, and others who want to show their support. The walk is designed to welcome people at every connection to recovery; whether they are celebrating their own journey, supporting someone they love, honoring someone they have lost, or simply demonstrating that help and hope are available. The event also provides an opportunity to raise awareness of the resources available locally for people experiencing substance use disorders and their families. CHHS's recovery services connect patients with treatment and ongoing support while helping address individual barriers to recovery. "Every registration represents more than participation in a walk," Smith said. "It helps us provide resources that can make a very real difference for someone trying to take that next step. We hope people throughout the Lakes and Three Rivers Regions will join us in September and help make sure our neighbors know support is here." To register, create a team, donate, or learn more about the Bridge to Recovery Walk, visit https://runsignup.com/Race/NH/Franklin/BridgetoRecoveryWalk.

Lakes Region Chamber of Commerce
Jul 1st, 2026
Concord Hospital - Laconia earns two honors in 2026 Best of the Lakes Region awards.

Concord Hospital - Laconia earns two honors in 2026 Best of the Lakes Region awards. July 01, 2026 Concord Hospital Health System (CHHS) is proud to announce that Concord Hospital - Laconia (CHL) has been recognized with two awards in the 2026 Best of the Lakes Region contest, earning silver honors for Best Hospital and Best Otolaryngology. Hosted annually by the Laconia Daily Sun, the Best of the Lakes Region awards celebrate organizations, businesses, and services that make a positive impact throughout the Lakes Region. This year, more than 47,000 people cast over 310,000 votes, recognizing their favorite local businesses and service providers across dozens of categories. The recognition reflects the trust community members place in CHL providers to deliver high-quality, compassionate care close to home. Lakesregionchamber is incredibly honored to be recognized by the communities Lakesregionchamber serve, said Chief Administrative Officer and Administrative Director of Medical Specialties at Concord Hospital Franklin and Laconia, Debbie McLaughlin, RN. These awards are especially meaningful because they come directly from the people who experience its care firsthand. They reflect the dedication of its entire care team, who work every day to ensure its patients receive exceptional care in a welcoming and compassionate environment The recognition also highlights the ongoing investment CHHS has made in strengthening healthcare services throughout the Lakes Region. Since 2021, the organization has expanded access to specialty care, enhanced facilities and technology, recruited providers, and introduced new services to meet the evolving needs of local residents. Whether patients are visiting Lakesregionchamber for primary care, specialty care, surgery, rehabilitation, or emergency services, its goal is always the same: to provide safe, high-quality care close to home," McLaughlin said. Lakesregionchamber is grateful for the confidence its community places in Lakesregionchamber and remain committed to serving the Lakes Region for generations to come.

New Hampshire Business Review
Mar 17th, 2026
The latest: week of march 13, 2026.

The latest: week of march 13, 2026. March 17, 2026 HEALTH CARE Granite VNA, New Hampshire's largest nonprofit home health and hospice agency, has named James Culhane as its next president and CEO. He will succeed Beth Slepian, who has served in that role since 2015, upon her retirement in June 2026. Culhane has served as president and CEO of Lake Sunapee Region VNA & Hospice in New London since 2015. Concord Hospital (CH) has been recognized as a 2026 Evernorth Behavioral Health Center of Excellence (COE) for Mental Health - Adult at the inpatient level of care, a distinction that highlights the hospital's commitment to high-quality, coordinated and cost-effective behavioral health treatment. The hospital also met Evernorth's cost-efficiency and utilization standards, supporting 20 unique adult mental health treatment episodes with an average cost per admission of $5,580, excluding physician charges. Access to this content requires a subscription. Want to have full access to this content and much more? For a limited time only, an annual subscription to NH Business Review is only $64 $32 per year. In addition to online content, you'll also receive the print publication, special editions, discounts to NHBR events, exclusive data and more.

Patch Media
Sep 3rd, 2025
Concord Hospital-Laconia Welcomes Joseph Slaughter, MD

Concord Hospital-Laconia welcomes Joseph Slaughter, MD.

The Laconia Daily Sun
Dec 17th, 2024
Dr. Michael LeGeyt joins Concord Hospital Medical Group

Dr. Michael LeGeyt joins Concord Hospital Medical Group.