Full-Time
Production Support Engineer
Posted on 8/9/2025
FastSpring
51-200 employees
Global e-commerce platform for software sales
No salary listed
Belfast, UK
Hybrid
Remote work arrangements available.
 Software Engineering (2) |
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- 3+ years of experience supporting and maintaining Java-based applications, including release support, issue triage, root cause analysis, and implementing or recommending system fixes.
- Strong understanding of RESTful services and service-oriented architecture with public APIs.
- Front-end experience with HTML, CSS, JavaScript, jQuery, and Angular.
- Hands-on experience with unit testing, mocking, and test automation.
- Familiarity with Amazon Web Services (AWS), including EC2, S3, RDS, and DynamoDB; experience with AWS Lambda is a plus.
- Experience working in Linux environments; knowledge of containers and Docker is a plus.
- Bachelor’s or Master’s degree in Computer Science or equivalent practical experience.
- Apply effective troubleshooting techniques to resolve issues, and thoroughly document all actions taken.
- Collaborate with customer-facing teams to ensure timely and effective resolution of customer-reported issues.
- Respond to production incidents and apply continuous improvement practices to drive long-term solutions.
- Perform advanced query analysis and troubleshooting using relational databases (e.g., PostgreSQL).
- Build strong relationships and work cross-functionally with stakeholders across multiple teams.
- Demonstrate adaptability in a dynamic environment, with a strong sense of ownership from issue identification through resolution.
- Participate in design and code reviews to support quality and knowledge sharing across the team.
- Maintain flexible working hours to support collaboration with both local and remote team members.
FastSpring is an e-commerce platform for software and digital products. It provides global payments, subscription management, branded checkout, tax compliance, and fraud protection in a single system, with support for multiple currencies and languages. Merchants configure products and manage billing, while FastSpring handles payments, taxes, risk, and compliance. Its goal is to help digital-product companies grow revenue and operate more efficiently by simplifying international selling and reducing e-commerce complexity.
Company Size
51-200
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
Santa Barbara, California
Founded
2005
Simplify's Take
What believers are saying
- LLR Partners' investment with Accel-KKR accelerates product innovation and global expansion.
- EBANX Pix partnership captures 40% of Brazil's digital commerce by 2026.
- New CMO David Vogelpohl drives growth marketing for SaaS and gaming clients.
What critics are saying
- Stripe erodes market share with lower-fee Tax in 100+ countries since 2023.
- Paddle captures 20% of customers via superior analytics and 40% YoY growth.
- EU Digital Markets Act fines 10% of revenue and unbundles services by 2027.
What makes FastSpring unique
- FastSpring acts as merchant-of-record, assuming full liability for global taxes and compliance.
- FastSpring supports 23+ currencies across 200+ regions for SaaS, gaming, and digital products.
- FastSpring delivers branded checkouts with 1ClickPay and Offers API for higher conversions.
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Benefits
Remote Work Options
Performance Bonus
Company News
We’re delighted to announce that FastSpring has joined Pocket Gamer Connects Helsinki (October 1st and 2nd) as the exclusive Diamond Sponsor for the event.FastSpring helps game studios sell in more places around the world. For nearly two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customisable and branded checkouts just for you.FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management. This means developers can spend less time managing your payments and compliance, and spend more time making great games.“FastSpring is proud to support the games industry and community by sponsoring Pocket Gamer Connects Helsinki,” said FastSpring CMO David Vogelpohl.“We’re looking forward to spending time with our customers and friends from Finland and across Europe, as well as making new friends who may need a hand with direct-to-consumer monetisation from FastSpring. Either way, we can’t wait for PGC Helsinki. Nähdään siellä!”Road to HelsinkiPocket Gamer Connects Helsinki returns once again on October 1st and 2nd, 2024, and is set to be filled with two days of insightful talks and great opportunities for networking. This year, which marks the event’s 10th anniversary, will also see the Big Screen Gaming Summit take place at the show, with an agenda focusing on platforms including PC and console.Head to the PGC Helsinki website for further details on the show
FastSpring and EBANX have teamed to expand the usage of the Pix payment in Brazil. FastSpring, based in Brazil, powers payments for global Software-as-a-Service and software companies. EBANX is a tech company focusing on payments for rising markets. “This partnership with EBANX allows FastSpring to leverage local payments, starting with the largest Latin American market, by delivering one of the country’s preferred payment methods,” Dan Garcia, FastSpring’s senior director of payments, risk and compliance, said in a Thursday (April 25) news release
"By integrating Pix payments into FastSpring's platform, we are facilitating access to a key payment method in the Brazilian market, ultimately enabling businesses to expand their reach and drive growth."
The leading merchant of record for global SaaS and software companies, FastSpring and EBANX, a global technology company specializing in payments for rising markets, announce today a partnership to enhance users’ payment experience within FastSpring’s product suite in Latin America through local payment method Pix.Pix, Brazil’s instant payment system introduced by the Central Bank of Brazil in 2020, has rapidly gained popularity among consumers as a preferred digital payment method. According to market data from EBANX’s annual study, Beyond Borders, Pix is projected to account for 40% of the total value of digital commerce in Brazil by 2026, tied with credit cards in market share. Furthermore, Pix is expected to comprise 20% of digital commerce transactions within Latin America by the same year.As part of this partnership, FastSpring’s platform will integrate EBANX’s Pix payment processing capabilities, enabling global SaaS, software, video game, and digital product companies to offer Pix payments to Brazilian customers seamlessly. This partnership also allows Brazilian digital products companies to utilize FastSpring’s platform to power their global expansion while seamlessly maintaining Pix payments for their consumers at home. This integration marks FastSpring’s debut in accepting Pix payments and reinforces its commitment to providing localized payment solutions to its clients in the Latin American market.“This partnership with EBANX allows FastSpring to leverage local payments, starting with the largest Latin American market, by delivering one of the country’s preferred payment methods,” stated Dan Garcia, Sr. Director of Payments, Risk, and Compliance at FastSpring
As part of this partnership, FastSpring's platform will integrate EBANX's Pix payment processing capabilities, enabling global SaaS, software, video game, and digital product companies to offer Pix payments to Brazilian customers seamlessly.