Senior IT Support Engineer

The Opportunity

We are seeking a skilled and proactive Service desk / Infrastructure Engineer to join our dynamic IT team based in Madrid. This role involves handling and supporting our IT Service desk and infrastructure, ensuring efficient performance, security, and reliability. The ideal candidate will have a strong background in Microsoft technologies, network security, and endpoint management.

Responsibilities

• Microsoft Active Directory (AD) & Azure Active Directory (AAD): Manage and maintain user accounts, group policies, and endpoint polices.
• Endpoint Management: Utilise Microsoft Endpoint Manager (Intune) for device enrollment, configuration, compliance policies, and application deployment.
• Network Security: Configure and manage Fortinet firewalls, ensuring secure and efficient network operations.
• Server Management: Oversee Windows Server environments, including installation, configuration, monitoring, and patch management.
• Technical Support: Provide Level 2 support, take on hardware and software issues, and raising complex problems as necessary.
• Documentation: Maintain accurate and up-to-date documentation of systems, configurations, and procedures.
• Collaboration: Work closely with cross-functional teams to implement IT projects and initiatives.
• Availability: Be prepared to work outside standard business hours and on weekends as required.

Requirements

Certifications:

• Bachelor's degree or equivalent experience in computer science.
• Minimum: Microsoft Certified Fundamentals (e.g., Azure Fundamentals).
• Preferred: Fortinet NSE, CompTIA certifications (e.g., CompTIA Network+, CompTIA Security+).

Experience:

• Proven experience with Microsoft AD and AAD.
• Hands-on experience with Fortinet firewall configuration and management.
• Proficiency in Microsoft Endpoint Manager (Intune) for endpoint deployment and management.
• Solid understanding of Windows Server environments and patch management processes.
• Advanced networking knowledge, including TCP/IP, DNS, DHCP, and VPNs.

Skills:

• Fluent English required.
• Problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to travel and work outside standard hours as needed.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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