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Customer Operations Specialist
Posted on 7/6/2022
INACTIVE
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Responsibilities
  • Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
  • Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
  • Feedback on our current service processes and systems and propose changes where necessary, based on prior experience
  • Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
  • Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this
Octopus Energy

501-1,000 employees

Cloud-based renewable energy service
Company Overview
Octopus Energy is on a mission to transform energy globally, faster and cheaper than anyone imagined. They are are relentless in driving the smart grid technologies that'll deliver cheaper green electricity to fuel our homes, businesses, cars and heating.